Here’s something rather unpleasant [via Viking547 via flyertalk.com]

While stuck at ORD waiting for a flight to LHR, stood in line for about 20 minutes to speak with a customer service agent, and when I got called up and was standing right on front of the agent, she got a phone call and passed the time…well…doing this. (and for the record, one of the flying pieces of nail flew up and hit me in the cheek)

I’m all about multitasking, but really?

Note to self: don’t fly United unless you absolutely have to

Gross. We think we’ll just stick with Air Tran. It’s cheaper anyway.

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