President Barack Obama gave a nearly 30-minute statement Monday about the decidedly disastrous “Obamacare” website and ways in which its problems would be addressed (including a help phone line that wasn’t all that helpful).

The New York Times went to bat for the administration in a Tuesday editorial, now three weeks into the ongoing website malfunctions:

Mr. Obama also made this important pledge to all consumers who tried to apply through the federal Web site and got stuck somewhere in the process: “In the coming weeks, we will contact you directly, personally” to recommend how to complete the application, shop for coverage and pick a suitable plan.

It’s now up to his office to make good on these promises, and there is no reason to believe it can’t be done. The health exchanges in several states appear to be working better than the federal site. And even with the federal site’s problems, some half-million Americans have successfully submitted applications through state and federal exchanges, the first step in the enrollment process.