A newborn baby died in Brooklyn on Tuesday after her mother waited nine hours for emergency personnel to respond to her call for help.

The baby was delivered inside a building vestibule in the Brooklyn neighborhood of Crown Heights. The mother, a 22-year-old college student, called 911 for help but emergency personnel were unable to access her because of snow-covered streets. When personnel finally arrived, the baby was unconscious and unresponsive. The newborn was taken to a local hospital and eventually declared dead.

“No one could get to her. Crown Heights was not plowed, and no medical aid came for hours,” the newborn’s grandmother told the New York Daily News.

Elsewhere in New York City, a Queens woman tried for 20 minutes to reach a 911 operator to request assistance for her mother. When she finally reached someone, it took personnel three hours to reach her mother. She died before anyone showed up.

And another Brooklyn woman had to wait 30 hours for help to arrive after she called for assistance due to a broken ankle.

By Tuesday, the backlog had gotten so bad that emergency officials requested that people only call 911 in “life-threatening” situations.

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