We’ve all likely had at least one bad experience with customer service representatives, but probably nothing like what Minhee Cho was subjected to Friday. A day after buying a small pepperoni pie from a New York City Papa John’s, Cho tweeted the racial slur she found left on her receipt:
@PapaJohns just FYI my name isn’t ‘lady chinky eyes'” 24-year-old Cho tweeted with the image.
As the unbelievable photo began to go viral, Papa John’s official Twitter account quickly responded.
“We are very upset by recent receipt issue in New York & sincerely apologize to our customer,” read the tweet. “Franchise employee involved is being terminated.”
The owner of the New York store told the New York Daily News that he was shocked by the incident, and planned on having sensitivity trainings to make sure nothing similar ever happened again.
“It’s just wrong,” Owner Ronald Johnson told the Daily News.
The owner told the Daily News that the employee responsible for the receipt was a teen — who he believed was misguided by “hip hop culture.”
“It’s unfortunate, but this is the modern culture that they’re involved in,” he said.
Cho told the Daily News that she posted the photo on Twitter to show her friends and shame Papa John’s, but was not “super angry about it.”
“I (just) can’t believe this happened in this day and age,” Cho told the Daily News.
Unfortunately, a similar incident took place last month at a Chick-fil-A restaurant in Irvine, California.
KABC-TV reported that a cashier was fired after allegedly mocking Asian-American customers by typing “Ching” and “Chong” in the customer identification line on receipts.