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‘If You Have Balls’: Flight Attendant Challenges Passengers to Leave the Plane During Five-Hour Delay

Jun. 28, 2012 5:09pm Liz Klimas

American Eagle Flight Attendant Goes Off on Complaining Passengers on Delayed Flight

American Eagle flight attendant Jose Serrano (Photo via New York Post)

Flight attendants are generally much better than passengers at keeping their cool during long delays on the tarmac or in the terminal. One American Eagle attendant during a five-hour delay at New York’s LaGuardia Airport though, not only lashed out at passengers who were complaining, but challenged them to leave the plane.

“If you have balls, this is your time,” Jose Serrano said. “Otherwise, you’re going to have to fly with Jose.”

The New York Post reports the incident, which took place on Monday, involved a 1:25 p.m. flight bound for North Carolina being delayed four hours before boarding. After boarding the plane and waiting for 40 minutes to actually take off — other planes were in line first — the pilot had to go back to the gate to refuel. As if this wasn’t frustrating enough, the passengers sat again after being allowed to reboard.

“People were getting really amped up at this point,” passenger Jon Wurster said to the New York Post. “It took forever to get back on the plane. The fuses were getting pretty low.”

It was at this point that witnesses say Serrano got so agitated and confronted complaining passengers that some on the plane became anxious. The Post even reported a military veteran saying even though he’d been in combat he “never felt anxiety like I did sitting on that plane.”

Watch the footage that was captured on the plane:

Here’s allegedly what Serrano said:

Then Serrano exploded, shouting over the intercom: “If anyone has the balls to want to get off, I’ll let you get off! Get off!” according to witnesses.

“I’m not responsible for the weather!”

“I don’t care anymore. This is probably my last flight,” Serrano sputtered, according to several passengers.

Because of Serrano’s comments and actions, several passengers refused to take off and exited the plane. Some passengers and Serrano were questioned by authorities, and the Federal Aviation Administration is conducting an investigation.

After all that, the flight was canceled after 8 p.m.

Read more details in the New York Post story here.

(H/T: Breitbart)

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Comments (84)

barfield2256
Posted on June 28, 2012 at 9:00pm
A foreigner cause a commotion on a plane? Haven’t I seen this before somewhere?? I’m totally having deja-poo right now.

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- TexasIndependant
  Posted on June 28, 2012 at 10:24pm
  This is one of the reasons I stopped flying after TSA took Over… Flying is too much of a pain in the rear anymore. Id rather drive 12 hours than fly 3… at least I can take a break when I want… with no rules!
  
  Report this comment
- battles
  Posted on June 29, 2012 at 8:06am
  My sentiments exactly. I use to have to fly 2 to 3 times a week. After an alarm clock I was carrying set off the sniffer (it has a phosphorus ‘glow in the dark’ dial), Continental put me on their computer terrorist watch list. From that time onward, whenever I flew Continental or Northwest (both used the same computer system), I would be flagged to be searched, first at check in, then the TSA bit, and then again at the gate just before boarding. Soon afterward, a anti-gun group started pushing for the government to forbid anyone who was on any watch list from owning guns. I immediately quit that job and have not flown since. And will never fly again.
  
  Report this comment
- KOCHLEFFEL
  Posted on June 29, 2012 at 10:59am
  Unruly spoiled Americans.
  
  Report this comment
- muffythetuffy
  Posted on June 29, 2012 at 11:30am
  After hearing that I would have poped open the emergency windows and slid down the ramp and take my chances with TSA handguns. That is what the instructions were.
  
  Report this comment
- muffythetuffy
  Posted on June 29, 2012 at 11:33am
  Just as I thought when seeing the story, HE IS BLACK. America is now a Black House and they are in control. Only Obama and blacks speak and think in terms of testicles.
  
  Report this comment
- Walkabout
  Posted on June 29, 2012 at 1:05pm
  KOCHLEFFEL
  
  We’ll coop you up several times on a plane & see if it improves your attitude.
  
  Report this comment
- KOCHLEFFEL
  Posted on June 29, 2012 at 5:33pm
  WALKABOUT
  Only if you sit next to me.
  
  Report this comment
JACKTHETOAD
Posted on June 28, 2012 at 8:56pm
The passenger team should have have calld The ‘Ol 93′ play.

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bjornskis
Posted on June 28, 2012 at 8:23pm
American eagle is a small plane to be stuck on let alone for 4 hours on the ground.

then after sitting on the plane for that long the flight is canceled

you cant control the weather so at what point can you get off the plane?

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- Wojciech W.
  Posted on June 28, 2012 at 9:02pm
  stop flying, unless its work related. do this and the airlines will shift their S.O.P.’s to match the market need. otherwise they fail, or crash and burn(pun intended).
  
  Report this comment
hpyagl
Posted on June 28, 2012 at 7:51pm
This is another reason why it’s great being a private pilot. Not that I will not ever fly again on a commercial airliner, but it is true that over the last decade and a half, I half seen more and more of a move to arrogant, rude flight attendants that they are there to act as truant officers to the passengers, Not that all of them are like this, but I really get tired of the prancing feminine boys over doing the girly talk thing, not to mention the losers like the one in this story who obviously have failed in other areas of life so they feel they have to act out their anger on paying customers! At least in a small airplane by myself or with my spouse, we can have a pleasant flight and enjoy the flight experience without all the hassles. Also, the view is so much better!

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Southernsoul
Posted on June 28, 2012 at 7:19pm
I noticed this on a recent flight, but Stewardess’, Airline Host/Hostess, Beverage Bimbo’s, whatever you want to call them, are ugly. When did this happen? Whatever happened to the idea of attractive, smiling faces. The last flight I was on, the guy was huge. They want to charge me extra because my luggage was 2lbs over weight and then they have this behemoth pounding through the isles.

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- hatchetjob
  Posted on June 28, 2012 at 8:14pm
  Lol!
  
  Report this comment
- jimmysinatra
  Posted on June 29, 2012 at 6:45am
  They are unionized; that’s why the US has old, fat, mean flight attendants on their flights. Singapore, Japan Air, and best of all Korean Air have some of the nicest, best looking flight attendants, and no unions.
  
  Report this comment
- Steelheadisadouche
  Posted on June 29, 2012 at 8:50am
  They used to be called gally hags, and most were attractive. Attractive don’t fit into the pc mold of the Nags and LGBLT croud. Good news is that the TSA just recently got rights to all mass transit, not just screwing the pooch with the airlines, soon to be screwing with buses and trains and anything mass… Thanks lefties.
  
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- piper22
  Posted on June 29, 2012 at 11:42am
  I fly nearly every week, and it is a pleasant surprise when the flight attendant is attractive, and female to boot! The **** guys are actually uglier than some of the women.
  
  Report this comment
RestoreCapitalism
Posted on June 28, 2012 at 7:17pm
Cancel his job! He is there to serve the customers and make them comfortable and safe, not chew them out.

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- AmazingGrace8
  Posted on June 29, 2012 at 10:12am
  Thank you for the laugh when I saw Y Sam picture….remember the cute cartoons when he encountered Bugs Bunny, the crazy wabbit!!!
  I no longer fly so don’t deal with this stuff.
  
  Report this comment
insurgent
Posted on June 28, 2012 at 7:02pm
Leave early, drive, enjoy. Oh, and tell American Airlines you won’t fly until Jose has his walking papers. Hit them in the pocketbook and they will learn, eventually. American Airlines, are you listening?

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Lover of America
Posted on June 28, 2012 at 6:54pm
I’m with you “we love the U.S.A.” I have not flown since 9/11. I prefer to put my life in my own hands and not some moody, cranky overpaid flight attendant or pilot. And I refuse to let anyone touch me or search me as an American flying in America on an American plane. I prefer driving the beautiful highways of the United States.

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- nattybrooks
  Posted on June 28, 2012 at 7:20pm
  amen, brother/sister/other
  
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- hatchetjob
  Posted on June 28, 2012 at 8:15pm
  Ditto that!
  
  Report this comment
LeadNotFollow
Posted on June 28, 2012 at 6:43pm
…
This is the broken America, that Obama has created.
We must repair the damage, in November.

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- hayesstephen
  Posted on June 28, 2012 at 7:23pm
  I was correct about what happened today and now I tell you that come November through hook or crook obama will be elected again. Nothing short of a heavenly intervention will prevent that man from becoming President for Life.
  
  Report this comment
LeadNotFollow
Posted on June 28, 2012 at 6:37pm
…
How did this rude, pot-bellied, Hispanic man, who cannot even speak plain English, become an airline steward? Don’t they have a weight limit and communication skills requirement?

I got the impression, that he was purposely trying to sound like a terrorist, over the intercom. Telling people to be quiet, daring them to get off, and saying this is probably his last flight, sounds threatening.

Thank God for those folks with video phones, and balls.

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SHOWMESTATEGUY
Posted on June 28, 2012 at 6:15pm
Remember this, Jose speaks for American Airlines and the government of Mexico.

I learned a long time ago that if you don’t have too, don’t fly American. If you do you are actually flying Mexican.

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scuba13
Posted on June 28, 2012 at 6:10pm
I didn’t know Encinom had a relative that’s a stewardess.

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- blanco5
  Posted on June 28, 2012 at 7:39pm
  Ha!
  
  Report this comment
- Winedude
  Posted on June 28, 2012 at 8:05pm
  I do believe that the badly-behaving flight attendant is a male. Therefore he would be referred to as a “steward”, not a “stewardess.” But being how I’m looking at a site for the least educated segments of society, you too are probably too stupid to understand the difference!!!
  
  Report this comment
- hatchetjob
  Posted on June 28, 2012 at 8:18pm
  WINEYDUDE, You must be new here.
  
  Report this comment
- scuba13
  Posted on June 28, 2012 at 9:21pm
  What’s the matter whiney? Are you a stewardess too?
  
  Report this comment
- Xkiller
  Posted on June 28, 2012 at 9:38pm
  Winedude…the name says it all. If this site or others like it ****** you off so much, why are you here? Shouldn’t you be over at msnbc sucking on a big fat one with barry and his buds? Please, we don’t care what your education level is, we are allowed our oppinion. That’s what the site is for. If it dipleases you, piss off and go some were else. I can’t understand why people like you are here if all you can do is critize others in this manner. Education be damned, speak your peice, with facts maybe or STFU
  
  Report this comment
- FstEti
  Posted on June 29, 2012 at 11:12am
  XKILLIER, now, that’s just not a politically correct comment! I believe that WINEDUDE has been “offended” at the lack of correctly identifying the job description of this inept airline employee, and we all know that NO ONE should ever be offended. I suspect that he and/or his “partner” are themselves stewards, hence, his comment. He is likely sitting with crossed legs, holding a wine glass with extended pinkie finger, drinking the latest “Wine de Jour”, lamenting the lack of respect for their chosen careers, not understanding how sometimes it’s difficult to determine whether it is a steward or stewardess working the aisles.
  By the way, being White, I find the term “pinkie” finger offensive, as some in the Black community use that term in a racially offensive manner, so I’m offended. Anyone know where I can file a complaint and sue? Perhaps Jesse or Al can direct me to the appropriate Law Firm? Hah!
  
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steviewonder
Posted on June 28, 2012 at 6:08pm
Another example OF STUPID GOVERNMENT REGULATIONS…CAN’T GET OFF THE PLANE WITH A 4 HOUR DELAY why not, CAN’T USE THE BATHROOM…seriously…GET OUT OF MY WAY. With the price of air fare and the price of excellent rental cars, we drive for all our longer trips. No delays, my choice of food when I want, no bathroom Nazi, no airport delays or TSA goons. Hey airlines…you could fix this with the FAA…look up the term customer service. Otherwise continue to go bankrupt.

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Tri-ox
Posted on June 28, 2012 at 5:59pm
Maybe John Roberts can declare Jose’s actions a “TAX” and force people to just shut up and accept it?

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unrealistic
Posted on June 28, 2012 at 5:46pm
wow, why all the attacks on jose? people can complain all they want, but why be a jerk to someone who cannot help the situation? this is not mcdonalds where you can just call the cops because they ran out of chicken nuggets. why should jose have to take all the bellyaching? did jose stop the plane? and cause a 4 hour delay? did jose cause the weather? so why complain to jose?

jose! youre a jerk and should be fired because the plane was late and i and 20 other passangers kept complaining and complaining because YOU! you jose! its your fault! I bet you are the cause of cancer too! you cause planes to be late AND cause cancer! lets complain to you some more! then we will get online and complain about how jose is such a terrible guy because all the passengers were ganging up on him and acting like children, and when he said that you can get off, people did.

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- bachstar
  Posted on June 28, 2012 at 6:56pm
  Because both you and Jose have no people skills.
  
  Report this comment
- hatchetjob
  Posted on June 28, 2012 at 8:21pm
  Jose is an illegal alien.
  
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Truthmonster
Posted on June 28, 2012 at 5:39pm
Like a caboose on a train Flight Attendants should be obsolete except on 4 hour or longer flights. They are rude obnoxious waiters! Can you imagine how much cheaper tickets would be if airlines got rid of these things?

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- Anjinsan
  Posted on June 28, 2012 at 6:10pm
  FA’s are there to “Save your a$$, not kiss it!” The FAA requires Flt Attendants to be on all airline flights for safety and emergencies and by law there has to be 1 FA for every 50 pax. No where does the law say that they have to serve drinks or food, that is a added inticement that the indivdual airlines do to get u to fly.
  
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- chazmo
  Posted on June 28, 2012 at 6:57pm
  @anjinsin right because us loser can’t take care of ourselves in an emergency… Dope…
  
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rafa2design
Posted on June 28, 2012 at 5:38pm
I was in a flight delay for 3 hrs in Charlotte-Douglas back in May due to weather in Atlanta. Why do they board passengers if they know there’s that sort of delay? It was hard. The attendants would not even let people use the restrooms.

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- hatchetjob
  Posted on June 28, 2012 at 8:23pm
  You’re supposed to rest in your seat, lol.
  
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MommaGrizzly
Posted on June 28, 2012 at 5:30pm
You know – he probably has a lot of stress (as we all do in our jobs/careers) and sometimes we want to go off on someone. The difference is that MOST of us wait till we are home with loved ones before ranting and the undignified (morons) cannot wait & must take it off on anyone/everyone around us.

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welovetheUSA
Posted on June 28, 2012 at 5:29pm
Drive America…..drive our beautiful highways ….never allow anyone to touch you again.

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- Meyvn
  Posted on June 28, 2012 at 5:39pm
  I am done with public airlines and have not flown for over 4-5 years. Never again… unless some huge changes are made.
  
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- booger71
  Posted on June 28, 2012 at 5:49pm
  We do have beautiful highways, I don’t fly anymore, and driving is cheaper, you get better food, you can get out of the car when you want, and you can smoke.
  
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BannedByHuffpo
Posted on June 28, 2012 at 5:25pm
“False imprisonment”??

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- Baddoggy
  Posted on June 28, 2012 at 5:44pm
  REAL imprisonment…Jose would have got a boot up his ass if I had been there…That’s why I never fly.
  
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patriciaann
Posted on June 28, 2012 at 5:23pm
I stopped flying after being molested at the airport. It’s sickening what indignities are being forced onto the American people.

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thegreatcarnac
Posted on June 28, 2012 at 5:22pm
Jose needs to have his head twisted off and pushed up his rectum. The guy is obviously foreign or a legalized illegal. Kick his azz..

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- Elena2010
  Posted on June 28, 2012 at 5:30pm
  Naw, I think a swift kick in the seat of his pants will cause his head to pop out on the proper side.
  
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Czynik
Posted on June 28, 2012 at 5:18pm
How many of them REALLY have to be on a plane in the first place. Vote with your feet. Nothing changes until the airlines feel the economics of people not flying.

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Snowleopard {gallery of cat folks}
Posted on June 28, 2012 at 5:16pm
Fire him.

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biohazard23
Posted on June 28, 2012 at 5:13pm
If he’s union, he doesn’t have anything to worry about.

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- mcsledge
  Posted on June 28, 2012 at 5:29pm
  Ain’t that the truth. He will probably get paid time off.
  
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- booger71
  Posted on June 28, 2012 at 5:50pm
  The passengers were mean to me, I need a month of pad medical leave.
  
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- Redsolitaire
  Posted on June 28, 2012 at 7:16pm
  Yup, there ya go. Another Hispanic victim of white male dominated society.
  
  Jose won’t be fired… hell, he’ll probably sue for harassment and civil rights violations (and win)!
  
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