Crowds of Shoppers Rush Into Retailers Nationwide as Black Friday 2012 Begins
(AP) This year’s Black Friday shoppers were split into two distinct groups: those who wanted to fall into a turkey-induced slumber and those who’d rather shop instead.
Stores typically open in the wee hours of the morning on the day after Thanksgiving that’s named Black Friday because it’s traditionally when retailers turn a profit for the year. But after testing how shoppers would respond to earlier hours last year, stores such as Target and Toys R Us this year opened as early as Thanksgiving evening. That led shoppers on a mission to find the best Black Friday deals to ask a difficult question: Deal with the crowds now or later?
About 11,000 shoppers were in lines wrapped around Macy’s flagship store in New York City’s Herald Square when it opened at midnight on Black Friday. Joan Riedewald, a private aide for the elderly, and her four children ages six to 18, where among them. By the time they showed up at the department store, Riedewalde had already spent about $100 at Toys R Us, which opened at 8 p.m., and planned to spend another $500 at Macy’s before heading to Old Navy.
“I only shop for sales,” she said.
A few hours later at about 3:30 a.m. at a nearby Toys R Us in New York’s Times Square, the scene was a bit calmer. Elizabeth Garcia, 17, a sales rep from the city’s Bronx borough, was shopping for toys for her three children ages three, five and seven. She said she specifically decided on the later shopping start to avoid the crowds on Thanksgiving. She believes that was the best decision: Last year, she almost got into a fight over a Tinker Bell couch. But this year was much calmer.
“This year I wasn’t about to kill people,” Garcia said.
It is unclear how many shoppers were drawn to the earlier openings versus the traditional Black Friday hours. But according to an International Council of Shopping Centers-Goldman Sachs survey of 1,000 consumers conducted this month, about 17 percent planned to shop at stores that opened on Thanksgiving, up from 16 percent last year when retailers were testing the earlier hours. Meanwhile, 33 percent intended to shop on Black Friday, down one percentage point from last year. Overall, it’s estimated that sales on Black Friday will be up 3.8 percent to $11.4 billion this year.
The earlier hours are an effort by stores to make shopping as convenient as possible for Americans, who they fear won’t spend freely during the two-month holiday season in November and December because of economic uncertainty. Many shoppers are worried about high unemployment and a package of tax increases and spending cuts known as the “fiscal cliff” that will take effect in January unless Congress passes a budget deal by then. At the same time, Americans have grown more comfortable shopping on websites that offer cheap prices and the convenience of being able to buy something from smartphones, laptops and tablet computers from just about anywhere.
That’s put added pressure on brick-and-mortar stores, which can make up to 40 percent of their annual revenue during the holiday shopping season, to give consumers a compelling reason to leave their homes. That’s becoming more difficult: the National Retail Federation, an industry trade group, estimates that overall sales in November and December will rise 4.1 percent this year to $586.1 billion, or about flat with last year’s growth. But the online part of that is expected to rise 15 percent to $68.4 billion, according to Forrester Research.
As a result, brick-and-mortar retailers have been trying everything they can to lure consumers into stores. Some stores tested the earlier hours last year, but this year more retailers opened their doors late on Thanksgiving or at midnight on Black Friday. In addition to expanding their hours, many also are offering free layaways and shipping, matching the cheaper prices of online rivals and updating their mobile shopping apps with more information.
“Every retailer wants to beat everyone else,” said C. Britt Beemer, chairman of America’s Research Group, a research firm based in Charleston, S.C. “Shoppers love it.”
Indeed, some holiday shoppers seemed to find stores’ earlier hours appealing. “I ate my turkey dinner and came right here,” said Rasheed Ali, a 23-year-old student in New York City who bought a 50-inch Westinghouse TV for $349 and a Singer sewing machine for $50 at a Target in New York City’s East Harlem neighborhood that opened at 9 p.m. on Thanksgiving. “Then I’m going home and eating more.”
Carey Maguire, 33, and her sister Caitlyn Maguire, 21, showed up at the same Target about two hours before it opened. Their goal was to buy several Nook tablet computers, which were on sale for $49. But while waiting in line they were also using their iPhone to do some online buying at rival stores.
“If you’re going to spend, I want to make it worth it,” said Caitlyn Maguire, a college student.
By the afternoon on Thanksgiving, there were 11 shoppers in a four-tent encampment outside a Best Buy store near Ann Arbor, Mich., that opened at midnight. The purpose of their wait? A $179 40-inch Toshiba LCD television is worth missing Thanksgiving dinner at home.
Jackie Berg, 26, of Ann Arbor, arrived first with her stepson and a friend Wednesday afternoon, seeking three of the televisions. The deal makes the TVs $240 less than their normal price, so Berg says that she’ll save more than $700.
“We’ll miss the actual being there with family, but we’ll have the rest of the weekend for that,” she said.
Video discovered on Youtube by BusinessInsider of hecklers launching verbal attacks at Best Buy consumers as the store opens on Black Friday in Oceanside,CA:
UPDATE 10:15 a.m. CBS News reports crowds this year have been a bit more calm than in years past:
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