Jane Perez of Fairfax, Va., was unhappy with the work done on her home by Christopher Dietz’ contracting company, Dietz Development. So she did what a lot of U.S. consumers do: She logged onto Yelp and Angie’s List and posted scathing reviews.
And now Dietz is suing Perez for $750,000 over “Internet defamation.”
No, really.
“Bottom line,” Perez wrote on Angie’s List, “Do not put yourself through this nightmare of a contractor,” adding that Dietz company had failed to complete certain jobs and that jewelry had gone missing in the time they worked on her home.
Dietz maintains that Perez’ reviews were “false” and that they drove away business.
“He also asked a Fairfax County court for an injunction to stop Perez from writing similar critical reviews,” The Washington Post reported.
Perez removed her Yelp review of her own accord, but the Angie’s List review remains. And although the Fairfax County judge has allowed Perez to leave the Angie’s list review up, she has been ordered to remove all mentions of missing jewelry and Dietz’ legal action against her.
“You should always have a right to free speech. She should be able to describe her experience with the contractor … she definitely told the truth,” said Perez’ attorney.
As of this writing, there’s no official date set for the trial.
Here’s the full text of Perez’s original Aug. 2012 Angie’s List review [via The Daily Mail]:
Overall: F
Price: F
Quality: F
Responsiveness: F
Punctuality: F
Professionalism: FDescription Of Work: Dietz Development was to perform: painting, refinish floors, electrical, plumbing and handyman work. I was instead left with damage to my home and work that had to be reaccomplished for thousands more than originally estimated.
Member comments: My home was damaged’ the “work” had to be re-accomplished; and Dietz tried to sue me for “monies due for his “work.” I won in summary judgement (meaning that his case had no merit). Despite his claims, Dietz was/is not licensed to perform work in the state of VA. Further, he invoiced me for work not even performed and also sued me for work not even performed. Today (six months later) he just showed up at my door and ‘”wanted to talk to me.” I said that I “didn’t want to talk to him,” closed the door , and called the police. (The police said his reason was that he had a “lien on my house”; however this “lien” was made null and void the day I won the case according to the court.) This is after filing my first ever police report when I found my jewelry missing and Dietz was the only one with a key. Bottom line do not put yourself through this nightmare of a contractor.
Ouch.
And here’s an official statement form Yelp [via News Channel 8]:
Consumer freedom of speech provides an important public service, protected by law. Yelp provides a valuable contribution to this dialogue by providing a two-way platform for consumers to share their experiences and for businesses to respond to their customers. Courts have consistently ruled that consumers have the right to share their truthful experiences. As a result, businesses that choose to sue their customers to silence them rather than address their comments, rarely prevail and often bring additional unwanted attention to the original criticism
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Comments (64)
jessieH
Dec. 7, 2012 at 9:25amThe customer is always right.
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Libertarian
Dec. 8, 2012 at 12:30amI don’t agree. A customer that is always right can bankrupt a company. A reasonable customer is always right. It is my guess that this contractor is doing this on principle and that he got the homeowner from hell.
I used to be a house painter, my father was a house painter for 25 years. There are some people with horribly high standards that expect to pay pennies Devinci type of work – these people have entitlement mentality.
For example, look on All Recipes.com and you will see that even something that has 2,000 5 star reviews will still have some bad ratings.
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DenverKitty
Dec. 8, 2012 at 11:54amI know a woman who sued a guy just like this Dietz (over shoddy workmanship). The judge issued a judgment in her favor. But get this, the court issued a warrant but until this guy gets stopped for any law infraction, he’s free to continue messing people over…it’s been 4 years, and this homeowner is still waiting for justice…
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HuntsvilleAla
Dec. 7, 2012 at 8:32amDietz sounds like a ********, and I could care less about his losses. Do a job right from the customers standpoint or get a bad review. I guess you might as well get rid of Yelp, Angies List, and while at it…the BBB since negative comments hurt feelings of those involved.
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PingPongPing
Dec. 7, 2012 at 8:06amHe could always star over and just change the company name. What a doofus.
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dave88
Dec. 7, 2012 at 7:55amIf hundreds of his other reviews are glowing then perhaps this lady is a kook. But there are tons of bad contractors out there and people need to be warned.
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Rowgue
Dec. 7, 2012 at 12:43pmIt’s unlikely she’s a kook. She won the all the court cases the contractor brought trying to sue her to collect, so the work was obviously never done or done so shoddily the court wouldn’t allow him to collect payment for it.
The simple fact that he tried to get a lien against her house is all the evidence you need of what a loser the contractor is.
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ZTU661
Dec. 7, 2012 at 4:49pmShe should have checked to see if he was even allowed to work with his contractors license in that state. I know in my state that if you are not a licensed contractor you cant bid or do jobs that are over a certain amount of $$$. He’s just mad because he got caught doing a crappy job and wants to keep it quiet. What a cry baby!!
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betterpart
Dec. 7, 2012 at 4:07amNow we all know NOT to use DIETZ DEVELOPMENT CONTRACTING COMPANY of VIRGINIA for their shoddy incomplete work and thievery of homeowners’ belongings.
…So sue me for saying so.
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titan1fan
Dec. 7, 2012 at 12:05amany business review at any site should be forwarded with “in my opinion”, that will resolve any legal issues the company may have with your statement, I had a something similiar happen to me with a purchase of less than $200, In my opinion, i was lied to about the product and and it was broken at the time of purchase but no way to tell until i took it out the a local range to fire it, when it did not work i took it back to request an in store credit, by the way it was only $200 of a $2000 purchase we made that day. They refused any type of resolve so off i went, with the “in my opinion posts”, they tried the same thing, sending us a letter from an attorney to cease and desist, but one call to the attorney and an email with the reviews forwarded with “in my opinion” he dropped his client. I even shoe polished our vehicles rear windows with “in my opinion the gun rack sold us a broken gun”, I am sure i have cost them a bit more than the value of my purchase.
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Rowgue
Dec. 8, 2012 at 1:36pmNo. Her review was a straight forward recapitulation of her dealings with the contractor. It wasn’t an opinion piece filled with pointless rantings about what a bad guy he is.
You don’t need to protect yourself against possible defemation suits unless you’re knowingly spreading lies intentionally trying to damage the reputation of somebody. Everything she said is backed up by the fact that she already won the lawsuits related to the work in question. This case will take all of five minutes to decide, and he’ll likely get slapped with another sanction and fine for filing a frivelous lawsuit.
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Dseosg
Dec. 6, 2012 at 11:29pmI believe in the freedom of speech. In the United States you are free to speak your mind and it is not a crime. You will not be placed in jail. All actions have consequences. Words can produce real damage. If you hit someone and hurt that that is acceptable if you are defending yourself. You just must be very certain you are justified. If someone call you on it and it turns out you were not justified then you must accept the consequences of your actions. Just because the internet is free it does not mean you are free of consequences for your actions. I am self employed. I work long hours trying to make everyone happy. As we all know you cannot make everyone happy. 2000 love you and 2 or 3 hate you. Only the ones that hate you write about you on the internet. You can pick the store or place of business you love the most and there are 20 people who hate it. People should be very careful before that start typing with the intention of inflicting damage. They may be paying for that act of verbal vandalism.
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CobraBill
Dec. 7, 2012 at 7:59amIf you have 2000 to 2 or 3 you’re doing great.
The POTUS no matter who it is, is 50/50 the day he steps into office.
No wonder not too many good people run for the job.
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cc0623
Dec. 6, 2012 at 10:20pmHere’s one for you. A friend of my husband applied for a loan with a bank (WF), won’t spell out the name I might get sued. Anyway, he applied for a loan and it was dragging on and on so the friend contacted the main WF and complained. Well the friend got his loan, the bank fired the loan officer. But a year later the friend was sued by the loan officer for lost wages, stress and a bevy of other disorders. It is still in court.
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TheVolleyballGod
Dec. 6, 2012 at 10:00pmActually in the beginning Dietz was a gentleman all the way even though this lady was defaming him, but he had enough of her shiet and on the title line of his lawsuit its written “Yelp this biotch!”
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Jenny Lind
Dec. 6, 2012 at 9:31pmI think that Angie’s list and Yelp (never heard of that one until today) sometimes become a place to vent. Having work done on your home by someone other than yourself is very new to me, but I suspect bad communication is one of the chief problems. I also suspect the new norm of “lack of mouth/brain filter” instead of trying to work things out doesn’t help much. I wouldn’t take any Angie’s list information, period. That’s just me though, I do my own homework reather than depend on anyone’s list. Accusing someone directly or indirectly of stealing is a whole other kettle of fish. Having done independant business I do know that you cannot please some people NO MATTER what, and it can turn really ugly through no fault of the business person.
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GoodStuff
Dec. 6, 2012 at 9:06pmNever hire a handyman. Hire a professional.
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Ditto Head
Dec. 6, 2012 at 10:54pmThere are professional handymen, @$$#oL3.
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GoodStuff
Dec. 6, 2012 at 9:05pmSounds like Dietz Development is goin’ bye-bye.
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drs1969
Dec. 6, 2012 at 9:05pmI put a bad review on Yelp, didn’t accuse them of anything that couldn’t be proved.
I think her jewelry comment was the catch. She shouldn’t have pulled the whole review off. She surrendered prematurely. It will make her look bad in court.
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antrancher
Dec. 7, 2012 at 1:26pmWhy did they give the guy a key? I would never do this.
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kindling
Dec. 6, 2012 at 8:59pmWhat do you think would happen if we had this for teachers? Of course nothing would change except your kids would get “F”s but maybe they would try harder to be good teachers.
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Winedude
Dec. 6, 2012 at 9:27pmIt does exist for teachers, at least in local universities. One can go online and find out all they need to know about pretty much every teacher in the UC or CSU system in California. Some of the professors (the lazy ones) hate it but tough. Bravo for this woman and I hope she prevails in court.
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WarMunger_Al
Dec. 6, 2012 at 10:10pmIn north carolina you can be arrested for posting a bad review of a teacher online, hows that for freedom of speech.
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aproudinfidel
Dec. 6, 2012 at 8:29pmBusiness people are probably getting fed up with people trying to highjack them on yelp. This moron probably decided she had agreed to too high a price, or unilaterally decided that the job was not as difficult as she imagined. She’s getting what she didn’t give the contractor, a chance to defend herself.
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Elena2010
Dec. 6, 2012 at 8:39pmSorry, you are mistaken — 1) she won the summary judgment in court; 2) the company was NOT licensed even though it claimed to be.
Sounds to me like Dietz Development is trying to cheat her again.
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GoodStuff
Dec. 6, 2012 at 9:04pm@Aproudinfidel
Dietz? Is that you?
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Infidela
Dec. 6, 2012 at 10:28pmMaybe you are a contractor or something but I have never heard someone who was overwhelmingly satisfied with all the above: work done,on time,reasonable cost and communication.
I have had recommended people who bilked the money for parts to build a large porch and never showed up….
I have had painters who brought their dogs which was an issue as it had fleas and walked on my deck with paint on his feet..
People Suck.These pages exist for a reason.
Also this dude sounded overly litigious.
Bad sign.
Free Speech no matter whose feelings it hurts.If his work was good he would not of suffered.
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repairsea
Dec. 7, 2012 at 12:11amYou should always check to see if the contractor is licensed. I hired one who was a friend of a friend. He was just starting out. Turned out his license was not valid. I couldn’t throw his **** out my house fast enough.
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mellowlady
Dec. 6, 2012 at 8:15pmA man once said I was bad in bed so I took him to court for slander and I told the judge I’d like to demonstrate my case to him in his chambers but he wasn’t buying it and I lost the case.
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woodrowsux
Dec. 7, 2012 at 1:20amI would recommend a specific attorney for you to handle your case. Sandra Fluk, Esq. of Georgetown Law School
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Eastinfection
Dec. 6, 2012 at 8:01pmI am a repair/ remodeling contractor.
I have dozens of clients that would vouch for my work performance.
I HATE bad contractors because they drag down my industry.
That being said, i have also experienced the rare horror of one or two ridiculous, insane, paranoid, delusional customers. These people are miserable for a living.
No matter what you do…. you have met a couple of them, too.
Perhaps they are your coworker that imagines you sabotaging their efforts relentlessly….
Perhaps they are your Mother-in-Law….
Perhaps they are your neighbor with the 20 “No Trespassing” signs on their 1/8th acre lot in a sub-division…
Ring a bell?
Most likely this contractor is a fraud…
…but there is also a chance…
….that this woman is psycho.
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Fubared
Dec. 6, 2012 at 8:32pmYeast-
It is in NoVa. The only amazing part is both parties speak english, and no machetes seem to be involved. Yet.
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Eastinfection
Dec. 6, 2012 at 8:49pmFUBARED….
lmao
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WTFHappenedToTheUSA
Dec. 6, 2012 at 7:49pmFree speech stops where libel and slander begin.
If she makes a statement and she can PROVE it, she will win.
If the statement she made is proven to be false, she will lose.
She was forced to remove the jewellery comment, because she could not prove the contractor stole it.
Yelp sucks anyway.
Oh, can I badmouth Yelp w/o getting sued?? LOL
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WarMunger_Al
Dec. 6, 2012 at 10:14pmevery word spewed by the MSM is slander and libel and they get away with it. Constantly. Fact is, she was displeased with service and stated as much in her review. Freedom of speech. The company is also free to speak, but suing when they are not even licensed is just stupid.
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forthepeople
Dec. 6, 2012 at 7:41pmLaw Suit & Tort Reform : I ,Me , My ( or you ) can sue anyone for anything , leaving you to prove me wrong costing a small fortune let alone the time. In a land built on the assumption ‘ Innocent until proven Guilty’ unless your a bill collector / collection agency then its the other way .
Loser pays all cost will clean up our Court System along with the voting booth .
And what with the Judges names in the voting booth running against no one ( no other name or choice ) , why , if they vote for themselves ( one vote ) do they win ?
I’m going to Texas when they divorce Washington DC !
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Tampa Ken
Dec. 6, 2012 at 7:37pmso .. some contractor who screwed over his client now sues.. But that’s after him putting a lien and her house ( which basically means that she cant sell or move until the lien is take off, that or a court case, which was won in her favor) and sueing her for money due.. both of which he lost..
watch plenty of home improvement shows.. and in what I read.. Deitz has no case what so ever.. she has the first amendment right to warn anybody else about him ( which if I was looking for a contractor in that area.. would be NOT inclined to hire him.. based on that review) since she has past court cases to back up her claims..
so basically this Deitz guy is shooting himself in the foot by brining this case since, it has now gone national… he won’t be able to get any work ANYwhere now… dumb..
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Eastinfection
Dec. 6, 2012 at 7:51pmall true except she publicly accused him of a crime which he was not charged or convicted of (theft of jewelry).
THAT is not allowed under “free-speech”.
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benrush
Dec. 6, 2012 at 8:16pmShe didn’t technically charge him with any crime. She merely noted that her jewelry went missing during the time he was contracting with her. This is not slander, just a statement of an easily verifiable fact.
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JohnnyRaiden
Dec. 6, 2012 at 8:20pmShe didn’t accuse him of stealing, it’s assumed.
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Eastinfection
Dec. 6, 2012 at 8:28pmMy flat screen TV was stolen and BENRUSH was the only one with keys to my house….
ignore the fact that i never lock my doors and my neighborhood is full of meth-heads… including my teenager and his loser friends……
But BENRUSH was the only one with keys to my house….
see me working here?
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hobbydiva1
Dec. 6, 2012 at 7:11pmI have a modular home, built in PA and shipped to Maine. I have estimated 500+ photo’s of stuff done weird, wrong, halfassed, and instead of posting what was wrong and why, I bring people who are talking about modulars into my home and give them a tour, complete with video and photos. You know what they say, a picture is worth a thousand words, but seeing things first hand is priceless. The stories I can tell. My favorite: our home comes with piping system that removes radon and pipes it to the outside. Problem? If you don’t tell them to hook it up, it stays unhooked in your ceiling. Found this out when the tubs caulking let go and they came out to fix the ceiling. How are you supposed to know it’s not hooked up, I asked? “I don’t know” is the response we got. And studs, standard measure on center but only if you request it. Went’ to hang up our flat screen, studs aren’t where they should be. Was told that since we didn’t request it, we got “Their” standard.
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Eastinfection
Dec. 6, 2012 at 7:40pm16″ on-center is standard but, especially with modular homes, non-load bearing walls only need to be able to support the sheet-rock and are often 24″ on-center. Sounds like consumer ignorance if 24″ on-center is what you got.
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Southerner01
Dec. 7, 2012 at 1:13pmYour problem was buying a modular home and expecting it to be anything other than low quality rubbish.
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ares338
Dec. 6, 2012 at 7:08pmAlso report the, to the Better Business Bureau. Nothing they can do about that!
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Eastinfection
Dec. 6, 2012 at 7:41pmWon’t matter much if the company isn’t licensed in that state, as was the case here.
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Rowgue
Dec. 8, 2012 at 1:44pmBesides the BBB has become fairly irrelevant these days. Neither consumers nor businesses pay much attention to BBB ratings anymore. Everyone realized the BBB was basically just a front for a shakedown operation.
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Larry E
Dec. 6, 2012 at 6:48pmWhen I was a young lad my mother used to tell me that it’s the truth that hurts. If you want good reviews from your customers do good work. Very simple. Dietz sounds like an incompetent who doesn’t want the truth told about him. Good work will build a contractor’s reputation, poor work does the opposite.
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Eastinfection
Dec. 6, 2012 at 7:42pmwell said, and very true.
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SweetDoug
Dec. 6, 2012 at 6:45pm‘
‘
‘
‘
You are going to see this behavior become the standard modus operandi in the next short while as the foot-stamping little bullies, from the bottom to the top of the Internet, like Dietz (If indeed they weren’t just libeled. Notice how I indemnified myself?) all the way to the UN Internet group, seek to shut down free speech. The average joe will be so terrified to speak his mind for threat of legal redress, rightfully or not, we will enter an age of silence.
It’s coming folks.
You will also see the return of libel and slander to the state which you won’t believe the number of cases, as the sucky-babies seek to shut down all debate, criticism, and discussion with libel chill.
•∆•
V-V
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dmprisk
Dec. 6, 2012 at 6:44pmfrom the photos I just saw, she is right, his work looks like crap. Her posting ALL of it should remain, even the parts about the missing jewelry.
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Eastinfection
Dec. 6, 2012 at 7:47pmunless you had a link to other photos, as well as the contract specs, the ones in the news report revealed nothing. He was contracted, among other things, to perform some “handy-man services”.
She may have paid him $10.00/ per door to get doors that wouldn’t latch to latch.
That’s not the same as installing new doors with new hinges.
Need more photo evidence and a contract to determine quality…
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