Some people say Americans are becoming too entitled in our instant gratification society.

Videos like this help explain why those people feel that way:

“I was told by Apple Care that I could walk into a store and get the part!” the Apple customer in the video can be heard shouting, all while pounding on her baby’s stroller.

Actress Porscha Coleman captured the video of the freakout on Vine and posted it for the rest of us to see.

Business Insider’s Megan Rose Dickey explains why you shouldn’t expect to stroll into an Apple Store and be taken care of immediately:

[As] most people know by now, Apple allows you to set up appointments ahead of time with its Genius Bar. While it does allow walk-ins, you may end up waiting hours to be seen or just have to come back another day.

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