A new phishing scam targeting Netflix customers is being reported. The scam apparently directs users to a fake website after they try to log in and then provides a phony customer service line, according to the Huffington Post.
The phony error webpage bears the Netflix logo and informs the user that his or her account has been suspended due to “unusual activity.” When the customer calls the number provided, a person pretending to be a customer service rep pushes a download of “Netflix support software.”
However, that “support software” is seemingly just remote login software that gives the scammers full access to your computer. Additionally, copies of photo IDs or credit cards may be requested.
Blogger Jerome Segura, of the website Malwarebytes Unpacked, exposed the scam on Feb. 28 and created a video to protect customers from falling victim to it.
More from HuffPost:
Segura says that while he was on the phone with the “rogue representatives,” they were busy searching his computer for things like banking information or lists of passwords.
There are plenty of red flags here to warn customers that something is awry, but for those who are too trusting of the voice on the other end of the customer service line, check out Segura’s video for highlights from the call.
A good rule to remember is to not be too trusting when it comes to giving out personal information. Avoid letting someone remotely control your computer, don’t send pictures of your ID or credit cards over the Internet and be sure to double check URLs in the address bar of your browser. Also, anyone can look up the real Netflix customer service number and see that it doesn’t match the scammers’ number.