British delivery service myHermes made a bizarre blunder last week when they delivered a customer’s package, not to his doorstep, but to his roof.

They even left a note telling Benjamin Ward where exactly his package was.

The mistake is going viral, with Ward’s tweet receiving over 3,000 retweets as of Monday afternoon.

For its part, the myHermes offered an apologetic phone call — though it remains unclear how the package got stuck in the roof in the first place — and sent the delivery person back to Ward’s home to make things right.

Ward said he and the delivery guy later worked out a high-tech fix: They knocked the package down with a rake.

(H/T: BuzzFeed)

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