Business
Bank of America Fires Collection Agency Over Racist & Obscene Revelations
- Posted on September 25, 2010 at 7:39pm by
Scott Baker
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There is nothing pretty about the collection agency process. But it’s pretty clear, in this case, that Advanced Call Center Technologies crossed a bunch of lines and then jumped up and down on them. ABC News confronted the bank’s CEO:
(via Business Insider)
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Comments (52)
Asher
Posted on September 26, 2010 at 3:53pmHey, don’t bash them all.
Report Post »My Mom was in collections for a while and as I am to understand it, she got the other side of the stick with people cussing her out. So to me, I think its a give or take situation. Yeah, you may not like the debt collectors calling, but that just means that someone wasn’t reponcible with their money.
Endstatism
Posted on September 26, 2010 at 9:37amI havent been able to figure out why Bank Of America is not reeling financially from all of the negative publicity from their activities . BOA have been ripped by Clark Howard and Dave Ramsey for their unethical business practices with their credit and debit cards, Rush Limbaugh and Sean Hannity for catering to illegal aliens. And this bank is near the bottom when it comes to customer service
Report Post »Endstatism
Posted on September 26, 2010 at 9:29amDemagogue, if money made all the difference with the schools, then cities like Detroit, Washington DC, New Orleans, Atlanta, Newark should have the best schools in America . But they are all on the bottom in academics and standardized test scores. Please explain to me how come private schools have much higher test scores spending only a fraction of what public schools spend per pupil.
Report Post »Midwest Belle
Posted on September 26, 2010 at 7:15amWhy don’t these customers change their phone numbers? Why suffer the abuse? I agree the agency is dead wrong but customers so NOT need to put up with this, especially the “wrong guy” who was getting harassed..
If you’re not paying your bills, you’ll get calls. Calling the bank to make arrangements will generally keep you off their nasty call list.
On a side note – At one time I worked as a telemarketer, and if your bank has your phone number, you’ll get all kinds of calls unless you tell them NO to “sharing your number with their affiliates:)
Report Post »maxarma1
Posted on September 26, 2010 at 3:27amWell I have an account with BA and it’s all thanks to countrywide! I even have BAs home retention dept on tape trying to convince me to take their loan modification program because it’s president BO bail out plan. Here’s the skinny.. they cut ur payments in half for 6 months.. at the end of the program u can either 1. Apply for another loan modification. 2. Pay the now 3 full monthly payments you r behind because of their crap program or 3. Have ur home loan foreclosed cause u r 3 full months behind! Way to go Barney Frank an Dumbass Dodd! I would love to get this to Beck to show our fellow Americans why these criminals need booted and imprisoned!
Report Post »mrmikejohnson
Posted on September 25, 2010 at 11:51pmThere’s no unreported racism in the US. Even if a punk teenager says something racist over an intercom in some backwoods Wal-mart, there will be 5,000 media outlets that do a story on it.
Report Post »mintyfresh
Posted on September 26, 2010 at 2:28pmyou say that like it is a bad thing.
Report Post »conservativeme
Posted on September 25, 2010 at 11:09pmI’ve had those calls before, I just put them on hold . . . until they hang up! LOL Or I play “Mary had a little lamb” on the dial pad. They LOVE that! Their metaphores get a lot more colorful . . . LOL
Report Post »SanjiHimura
Posted on September 25, 2010 at 11:35pmWhat is the numbers in the song? I would love to play it for collectors.
Report Post »UlyssesP
Posted on September 25, 2010 at 10:59pmThe Company, ADVANCED CALL CENTER TECHNOLOGIES, said they were Rouge Operators.
Report Post »I guess like the surgeons Oblahmer claimed operate on a kids tonsils for the extra cash. Rouge Operators.
Prison Scum.
independentvoteril
Posted on September 25, 2010 at 10:45pmMy oldest son tired to do collecting once.. while he was always a tough kid.. he lasted 1 week.. he said he’d rather STARVE than to talk to people like they wanted him to.. the companies basically write out what they want the people to say so this COMPANY was just as responsible if not MORE so than the employees who only wanted a paycheck.. Since the company is paid a percentage of what they recover they are vicious.
Report Post »FiveFreedoms
Posted on September 25, 2010 at 10:17pmPlease remember “DO NOT FEED THE TROLLS”. Trolls hide under bridges to rob travelers. They also hide on Blogs to distract and discourage thoughtful discussion that could enlighten all. When you respond to them, Trolls collect their payoff by stealing your time. Just ignore them, they are close minded and will not be swayed. The rest of us would like to know what you would say to an eager audience.
Report Post »DebbieFisher
Posted on September 25, 2010 at 10:12pmThe conduct of the collection agency is news only to those people who have been living in an ivory tower until the real estate market collapse toppled their rarified world. Those of us – conservative or liberal, male and female, of all races and creeds — who have had no choice but to struggle with imbalanced budgets and phantom or non-existant “improvement opportunities”, have been bombarded by these ^%$#@*! phone calls since – oh, let me see, from the Reagan years through every Administration and Congress since then.
Report Post »sapper
Posted on September 25, 2010 at 10:05pmum, little history lesson BROKER, Bush was in his last couple of months in office and was working with Obama and his transition team at the time. Obama basically asked Bush to sign the legislation and told him that if he did not that Obama would sign it as soon as he took the oath of office. So to blame everything on Bush is really getting old. Blame your buddy BO for the current crap beginning with his useless stimulus package.
Report Post »I SPY
Posted on September 25, 2010 at 9:17pmI closed my account with Bank of America years ago. This is the same criminal outfit that gives accounts to illegal aliens, no questions asked, as well as getting bailed out for their own greedy mistakes by our tax dollars, and charges account holders for anything they can dream up. Anything for their God – The Mighty Dollar.
Report Post »debak
Posted on September 25, 2010 at 9:15pmGlennBeckIsADemagogue:
Report Post »Your remarks about Red states being ignorant is only proof postitive you are of the elitist minority. Your holier than thou attitude is rude, without merit, and derogatory to millions of people. IF you ever decide to look into the truth of matters, the real truth, you will find out that the education in the largest Democrat ran cities is despicable in spite of the FACT that our tax dollars go to these Blue state cities in far greater amounts than they do to the less populated rural communities in ANY state.
rocktruth
Posted on September 25, 2010 at 8:48pmHire foul mouthed prisoners instead of functioning us citizens.
Report Post »Is this part of the Redistribution of wealth affirmative action program?
flamedone1968
Posted on September 25, 2010 at 8:46pmThat is supposed to work? I think I would have been beside myself not to go make their office a drive through with my truck.
Report Post »Tate
Posted on September 25, 2010 at 8:37pmI guess you can’t treat White people like that anymore. Thanks to AG Eric Holder letting the Black Panthers go and now no one can mess with the Crackers any more? No, I’m just kidding. You can do what ever you want to White people. They owe everything then own to Blacks because I was a slave. Well, not me but someone was a slave and the Romans feed Christians to the Lions. This is all Bull Carp. If Obama can make Holder treat everyone the same then He needs to fire Holder. OBAMA, Fire Holder. He makes you look bad. Well, worse. You always look bad.
Report Post »Peraslax
Posted on September 26, 2010 at 9:31amTate why on earth would Obama fire Holder when Holder is doing exactly what Obama ordered him to do? Well, unless the backlash on this gets really bad, then you will find Holder under that bus with all those others.
Report Post »shoutout
Posted on September 28, 2010 at 2:52amHey Tate didn’t u know “Only white people are racist”. NOT!!!!!! Whatever happened to “Sticks and Stones”
Report Post »gbeck2012
Posted on September 25, 2010 at 8:36pmWe all know how our Founding Fathers felt about the black man. If they were all resurrected now and put in power, it is likely that the right for women and blacks to vote would be revoked. Should we worship every word e’er spake by our Founding Fathers, and not just pick and choose what seems convenient in today’s “modern” society? Placing this story here might give the outsider the impression that the tea party cared about racism, which of course they do not.
Report Post »kindling
Posted on September 25, 2010 at 9:01pmWhat are you talking about……..haven’t you been listening?
Report Post »ClockKing
Posted on September 25, 2010 at 9:33pmGrow up.
Report Post »BehindBlueEyes
Posted on September 25, 2010 at 9:53pmWow, did you have a seance with the founding fathers?
Report Post »Capitalist Mama
Posted on September 25, 2010 at 10:31pmActually, the Constitution is a document which is anti racist in every possible way. The 3/5 Compromise is a reward for freeing slaves (by freeing slaves, the population increases and the state increases it’s voting power). And the Declaration of Independence states “All men are created equal…”
The founders, although some did own slaves, did not draft slavery or inequality into our government. They actual strove to eliminate slavery and signed legislation into law which ended both the importation of slaves and set a date for which all slaves must have been freed (I believe 1814). Later Congressional sessions reverted the law and allowed slavery to continue.
The true shame is that our children have been taught that our founders and our country is racist. This is a lie. Go back to the original documents.
Report Post »poverty.sucks
Posted on September 25, 2010 at 10:54pmResurrected forefathers would shut down Washington, lock the doors and throw away the keys and tell you that you’re on your own. No Bail out for anyone.
Report Post »dazyann010501
Posted on September 25, 2010 at 11:53pm@gbeck2012:
Report Post »First of learn how to speak. Second if you would read books other than that of the liberal/progressive crap. You would realize that the Founding Fathers worked on freeing the slaves. It was the democrat that kept and still keep them down.
flagbearer
Posted on September 26, 2010 at 12:24amGBECK2012, haven’t you ever heard of Abigail Adams? She was probably one of the first aboltionists and had a profound effect on husband John. She also worked for women’s rights. I don’t know just when, where, who, or how younger generations have been so brainwashed and turned against the founding fathers, but it explains a lot as to how progressives have gained so much ground in the past decades. Please, go read their quotes. They are all over the Internet and there are numerous books about them. Blacks and women may not have originally had rights, but that was due more to the world society at the time than anything else. How will future generations judge us for our own indulgences, prejudices, and abuses? If anything, the Constitution the founding fathers gave us eventually worked very well for blacks and women. They were well-educated and wise men. We should read and visit their advice often. Their words are truer today than ever before.
Report Post »Peraslax
Posted on September 26, 2010 at 9:21amBenjamin Rush, considered by many at the time to be one of the three most influencial founders (Rush Washington, Franklin). created the first abolishionist group in the nation. Adams stated that slavery would be abolished in their lifetime. The King of England forced slavery on the Colonies and refused to them them abolish it, By the time of our independance, slavery was so interwoven in the southern colonies, they would have collapsed if slavery was suddenly banned, So the majority of the founders held their noses at this “Inherant evil in our system” to keep the southern states on board because it ws just as true then as it was some 80 years later that a house devided cannot stand. All believed that slavery would end, they just didnt realize that it would take 80 some years and a bloody war to acheive it, Calling the forefathers racist is just revisionist history like saying they were all secularists,
Report Post »roninshaman
Posted on September 26, 2010 at 9:51am@GBECK2012
It‘s obvious that you don’t watch Glenn Beck’s program. Many of the founding fathers (not all) wanted to end slavery at the founding of our nation. There were black businessmen, preachers and soldiers involved in the revolutionary movement.
I did not vote for BO, but I honestly hoped that we had made progress in racial relations when he was elected. The race-bating ignorance seems to be coming primarily from socialist-progressives who are trying to incite anger in conservatives. As for me, all it is stirring is pity for the ignorance fostered by an infected school system and years of progressive planning.
Report Post »LadyVet
Posted on September 26, 2010 at 10:48amGBECK2012, obviously you don’t know much about history because if you did you would know interesting little tidbits such as, the first slave OWNER was a black man. Shut up and read up before you open your mouth up.
Report Post »MrButcher
Posted on September 25, 2010 at 8:17pmbank of america stinks.
Report Post »Mateytwo Barreett
Posted on September 27, 2010 at 1:26amHmmmm, sounds like the the ol’ multiple NSF scam.. SUX, donchano!
Report Post »Waiting4George
Posted on September 25, 2010 at 8:06pmAnd yet, I can not find where ABC reported on killing ******* babies.
Report Post »GlennBeckIsADemagogue
Posted on September 25, 2010 at 8:14pmLooking at Education Week’s “Quality Counts 2009” report, it appears that most (an overwhelming majority) of the states having the worst schools are red states. So are the states red (republican) because they have substandard schools and thus generate a less educated populace? OR Are the schools bad because the republicans (less government) don’t believe on spending money where it is needed in education? Probably both factors are at work here. Regardless, I predict the republicans will continue to hold power in those states by nurturing an environment of ignorance. Remember George Orwell? Ignorance is Strength.
broker0101
Posted on September 25, 2010 at 8:34pmDEMOGAGUE, Your source, Education Week, is a widely respected, objective publication……
Report Post »…wait for it……..wait for it…………BAAAAHHHHHAHAHAHAHHAHAHAHAHAAH……………..
BBBAAAAHAHAHAAHAHHAAHHA!!!!!!!! Go peddle your drivel to the truly stupid (try Daily Kos, Huffingtonwhatever, etc). You will be philosophically obliterated here.
gbeck2012
Posted on September 25, 2010 at 8:39pmLadies and gentlemen of the jury, I offer this court Exhibit A, BROKER0101.
I rest my case.
Report Post »mtnclimberjim
Posted on September 25, 2010 at 8:47pmThe unions are destroying our ed sys. Look where the unions are most prominent and there in lies the problem. Nice try Jackass!!
Report Post »gbeck2012
Posted on September 25, 2010 at 9:51pmmtnclimber: so the unions are strongest in the republican states, like mississippi, texas and arizona? what meteor did you fall off of? omg, you guys are more delusional than i thought.
Report Post »Peraslax
Posted on September 26, 2010 at 8:58amI took the liberty of copying a post from the actual EW site that was an answer to this exact same accusation. Here it is:
” I decided to actually research your statement before posting. Five of the ten worst states voted Republican in the last presidential election, while only three voted for Democrat. The other two (Nevada and Nebraska) weren’t listed where I looked. Five of the ten worst states have Republican governors and five have Democratic governors. Two of the ten worst states have Republican legislatures, while two have Democratic legislatures. The other eight have split legislative control. It would seem that bad education is a bipartisan effort. I don’t consider myself a member of either party, though as a liberally-minded educator, you’d probably put me in the Democratic camp.”
That being said, franjky your whole rational is rediculous. Come back with a county by county break down, or better yet a district by district breakdown of the school systems and I bet you cdome to a completely different conclusion. Here in Ohio our best funded but worst performing schools are in the cities. I live in Hamilton county where the Cincinnati school district is a joke and it has been a democratic stronghold for years. Remember, they had the mayor ( Jerry Springer) who had to resign in disgrace for giving a check to a ****** and went on to television infamy and who’s city council refused to let “Cops” ride with the Cincinnati police because the show was “racist”, You go just outside the city into the suburbs of Hamilton county and it’s like a different world. At least 2 districs are academically ranked nationally in the top 25, one of them consistatly makes the top ten. And the suburbs here are strongly conservative, But it still misses the point. As long as you have schools who have students with special needs, some of who cant even hold a pencil, and they are forced to count those students in the standardized testing, And you have a whole culture believing that doing well in school means you are bowing to the man, you cant seriously get a solid reading on how well a school is doing.
Report Post »hempstead1944
Posted on September 26, 2010 at 9:18amAnd you never will………
Report Post »IndianaUSA
Posted on September 25, 2010 at 7:57pmWow. We wonder why we’ve outsourced call centers to India.
Report Post »broker0101
Posted on September 25, 2010 at 7:52pmLadies and Gentlemen, your TARP dollars at work. One of Bush’s (many) major mistakes that was adopted and amplified by President Obama. Thanks a lot.
Report Post »belleharbor
Posted on September 25, 2010 at 8:00pmstop the madness did they speak in English or was it translated
Report Post »ninecarpileup
Posted on September 25, 2010 at 7:49pmSounds like a Jerky boys call to me.
Report Post »Endstatism
Posted on September 25, 2010 at 7:48pmSome of the worst forms of life work as collectors. Even though collection agencies can be fined by the FTC, state attorney generals and sued in civil court for abuse and violating the Fair Credit Reporting Act, they still use illegal threats and slurs.
poverty.sucks
Posted on September 25, 2010 at 7:48pmAnother one bites the Dust
Report Post »poverty.sucks
Posted on September 25, 2010 at 8:22pmAdvanced Call Center Technologies is now hiring professional customer service representatives.
Report Post »BRAVEHEART
Posted on September 26, 2010 at 12:52amWhy not just hire some Black Panthers their immune to prosecution and have far more expierence in intimidation
Report Post »ProgressivesLoveAmerica
Posted on September 26, 2010 at 12:57pmDon’t you just hate frivolous law-suits?
Don’t you just hate it when “Big Government” infringes your right to cuss someone out & spew racial slurs at somebody while you’re doing your job? Don’t those Debt collectors have a right to freedom of speech?
Law suits happen for a reason!
Report Post »Regulations are put in place for a reason.