Here Are Five Leaked Items From Apple‘s Employee ’Genius Training’ Guide
- Posted on August 29, 2012 at 10:30am by
Liz Klimas
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Apple store employees greet customers waiting in line for the grand opening of the 50th Apple store in California in 2011. (Photo: AP/Richard Vogel)
It might be expected for sales employees to be trained in certain talking points and other customer interaction, but a look into Apple’s training techniques could reveal why a visit to one of its stores “is on another echelon compared to big box retail torture.”
Gizmodo took a “penetrating look inside Apple” with a leaked copy of its ”Genius Training Student Workbook.“ Gizmodo describes the training guide as a ”bizarre gamut of Apple Dos and Don’ts, down to specific words you’re not allowed to use, and lessons on how to identify and capitalize on human emotions.”
Overall, Gizmodo writes, the guidebook isn’t so much about selling products as it is maintaining ”good vibes.”
“The assumption, it’d seem, is that a happy customer is a customer who will buy things,” Gizmodo’s Sam Biddle writes.
Training schedule (Image: Gizmodo)
Here are just a few of the things covered in the article about the guide, but be sure to check out the full post for more details here.
- Banned words: There are several words banned from Apple employee vocabulary with acceptable alternatives offered. Instead of “bomb” or “crash,“ employees should say ”unexpectedly quits,“ ”not responding,“ or ”does not respond.“ Not banned but a term to be avoided in this instance is ”freeze.“ Instead of ”bug“ or ”problem,“ employees are encouraged to use ”condition,“ ”issue,“ or ”situation.”
(Image: Gizmodo)
- Avoiding confrontation: Instead of telling a customer they are flat out wrong when they come in with an assumption about this product or that, the key phrase to be used by Apple employees is “turns out.“ Biddle calls this ”just an advanced, Apple judo version of the customer is always right.” For example:
Customer: The OS isn’t supported.
Genius: You’d think not, wouldn’t you. Turns out it is supported in this version.
- Importance of empathy: There are “learnable phrases” in the guidebook to help employees, not sympathize, but empathize with the customer, while also not apologizing for the business or the technology. These phrases center around the 3F’s: Feel, Felt, Found. Biddle points to this example:
Customer: This Mac is just too expensive.
Genius: I can see how you’d feel this way. I felt the price was a little high, but I found it’s a real value because of all the built-in software and capabilities.
- Body language: In addition to listening intently to what a customer is saying and empathizing with them in the appropriate manner, reading their body language is key as well. According to the guide, having an “unbuttoned coat” with your “head titled” shows you’re cooperative. Whereas, “kicking at the ground or an imaginary object” while you’re saying “tsk!“ and making ”fist-like gestures” could mean you’re frustrated.
(Image: Gizmodo)
- “Institutionalized passive aggression” (a.k.a. employee-to-employee interaction): Employees are encouraged to give each other “fearless feedback.” Basically, it’s a method of telling someone in the kindest way possible how to improve his or her interactions with customers. Biddle asked Apple employees if they actually use this technique, which one said, outside of training, no.”Fearless Feedback was really hated around the place. If someone had Fearless Feedback, we’d listen, but then afterwards I’d have this uncontrollable urge to punch them in the face. We all found it much more effective to get Fearless Feedback from the managers, which was more like feared feedback,” another former employee told Biddle.
No matter what those outside of Apple think of its training program, Biddle points out “as detached from reality, astoundingly ambitious, sprawling, and rigorous as it is, [it] works.”
Read Gizmodo‘s full review of Apple’s “Genius Training Student Workbook” here.
(H/T: Daily Mail)
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Comments (72)
WarEagle04
Posted on August 30, 2012 at 7:22amApple is an American success story plain and simple. Go Capitalism! It’s funny to me that all of the people who identify themselves with the “OWS” movement love Apple and many ‘normal” people as well.
I say good for Apple. That just means that their marketing works. Their devices such as the iPad and the iPhone are wonderful and work very well. Since Apple is not focused on Enterprise computing, I consider their computers a status symbol. Although the stereotype of Apple users are for the most part true, who cares? Apple will take their money and yours. Isn’t that what its all about?
Today, Apple is a winner and it has took Apple a long time for them to become this successful. I remember when there was a going concern for Apple. Hence the investment from Microsoft and the Dual press conference with Steve Jobs and Bill Gates. (At the time, this was a very big deal). Like any other business who is successful, they have done the hard work and continued to strive for success. I am happy for them.
The good thing is, if you don’t like their products, don’t buy them. This seems like a very simple solution.
Report Post »Goldline_scam
Posted on August 30, 2012 at 10:25amDesigned in California!
Built by Chinese slaves.
Go Capitalism!!
Report Post »swenk
Posted on August 30, 2012 at 1:02amApple is very good in customer support- top rated- and this training is a good part of that. Helping support people interact well with customers is huge! Service oriented.
Report Post »AnimalsAsLeaders
Posted on August 30, 2012 at 12:26amDear Apple,
Report Post »sudo stfu.
omgzthx.
AnimalsAsLeaders
Posted on August 30, 2012 at 12:31amThat one’s for you, Unix. ;)
Report Post »SIXFRIGATES
Posted on August 29, 2012 at 11:55pmThe only thing the Apple “Genius”es are good at is being epic douchebags. Talk about a group of drone zealots with no clue about the outside world to their own detriment…..
Report Post »independentvoteril
Posted on August 29, 2012 at 11:02pmMust be why after finally getting an ipod I will NEVER buy another APPLE product again.. NOR will I use itunes after they took $20 saying someone hacked my account and wouldn’t replace it.. they can stuff it.. I went back to my old MP3 player which is EASIER to operate when driving a car anyway.. and I just use whatever CD’S I have or can borrow..
Report Post »satman40
Posted on August 29, 2012 at 11:02pmGood Sales training, sell the sizzle and show the value.
Welfare cats milk it all the time good for them bad for the taxpayers,,,,
Most people on Welfare have Apple Products, welfare just pays that well…..
Love it in Obama Land…..
Report Post »dave88
Posted on August 29, 2012 at 9:03pmThese meetings always end by saying “Now lets all go out there and fleece the public. “
Report Post »Quasimofo
Posted on August 29, 2012 at 7:51pmLooking at the price of my Apple stock, all I can say is, Keep it up, Cupertino!
Report Post »KevINtampa
Posted on August 29, 2012 at 8:40pmNow is a good time to sell. Trust me, now is the time. And remember the words of the smartest investors of all time:
1. Buy on bad news, sell on good news.
2. Greedy little pigs get slaughtered.
The cheaper screens they’ve been using is reminiscent of the path Dell took. The engineers are no longer making the decisions, the business folks are now. This isn’t going unnoticed by many of the fan boys, it’s a sign the Apple mystique is wearing off. It’s a good time to sell, just saying. Good luck.
Report Post »snapsbacula
Posted on August 29, 2012 at 5:38pmApple had to hijack a POSIX based kernel from BSD to build what has become OS X. Apple refuses to bestow the rest of the POSIX-based OS-using community with iTunes. They had to borrow millions from MS to stay afloat. They employ droves of lawyers to enforce their Intellectual Property death threats. They indoctrinate their employees with sales-weasel ideals to better prey on customers. They use a logo with imagery of the Garden of Eden “Eve bit the apple” story. Apple is just another monster corporation milking moolah from the masses by using slick imagery, ideology, & propaganda. They are a marketing company, not a technology company.
Report Post »KevINtampa
Posted on August 29, 2012 at 8:42pmDid they ever get off that terrible file system Torvalds said was garbage when he turned down the job offer?
Report Post »RobbieTLHughie
Posted on August 30, 2012 at 7:40amApple is not a technology company? I get that you hate them, but lol, really?
Report Post »bennyC
Posted on August 29, 2012 at 4:02pmI worked for a major cable company inserting TV commercials on cable channels. we do not have or use any Apple products or software. Apple products are beautiful, the customer service is good but I feel that people that use Apple products are a bit arrogant, at least that is my impression. I used to be an iPhone user but something turned me off, in one word itunes. Why does everything have to go through it. Why can I just add a song by dragging and dropping it to the unit? I want more control on my phone or tablet which is why I got an Android phone and tablet.
Report Post »Kenszen
Posted on August 29, 2012 at 5:28pmYou are correct—many Apple users ARE arrogant and snobs. Apple DOES make a great product and provides great service. However, they better for what they charge. Personally, I prefer the PC world and the way it is designed. It works better for me. I have loved my HP laptops and printers for years. And I LOVE the price. Apple users think that their products are error-free and problem-free. NOT. They look down upon us lowly PC users all the time. It is a status symbol to them. My electronics better be more than a status symbol—it better help me work the way I like to.
Report Post »RobbieTLHughie
Posted on August 30, 2012 at 7:37amloll you stopped using the iPhone because you couldn’t get your phone to play music just the way you wanted. If you weren‘t just out to crap on a company you don’t like, you’d know there are many ways around iTunes.
The only people I see snobby behavior from lately is people who crap on people who prefer Apple.
Report Post »BryanB
Posted on August 29, 2012 at 3:53pmI always judge stuff like Computers and Electronics on the Thrift Store Meter. If you can find large quantities of something in a Thrift Store, it’s usually something thats not very good.
I have only owned PC’s. In Thrift Stores you can find every kind of PC and Operating System ever made, From Tandy 1000, to Dell with Vista.
But you will never find a Mac, of any kind. Why is that ? I would like to know, if someone can answer that for me.
Now I know you can find used and refurbished Macs on line everywhere. So whats the problem with Thrift Stores ????
Report Post »cerebralyawn
Posted on August 29, 2012 at 4:24pmIt’ pure numbers and the difference in the consumer. Because most PC technologies operate within capatalist methodologies there is a wider variety of vendors; therefore, the average cost of a PC component is much lower than the proprietary MacApple.
Mac users tend to view their purchases as lifestyle investments, I reckon that is why they are not as casually discarded as a PC. I had many friends in college who displayed old Apple tecnology like badges of honor around their homes. Not to mention, I wish I had a nickle for every little white apple stuck on a car window, you Apple nuts kill me for towing the line and pimping yourselves by advertising for free.
PC users are, for the most part, pragmatic and want something that works well, costs less and allows them the freedom to do what they want.
So Mac is Obama and PC is Ron Paul.
Apple has always made my skin crawl.
Report Post »Two_sided_coin
Posted on August 29, 2012 at 4:25pmA huge part of it is what you’ve kinda mentioned already. The resale value of Macs is great enough that simply dropping it off at a thrift store is a complete loss. Call me arrogant as some do, but the overall MacOS is generally stable and predictable. Even “outdated” Macs (which is no different than any technology – one month later and it’s outdated) are solid computers to have.
Another big part to this is that expense is what keeps Macs from flooding the mainstream use – at least until recent, when Macs became “cool”. Up until now, PCs were just a heck of a lot cheaper to own, so there were more of them produced and owned and, eventually, dropped off at the thrift store, etc. I’m not going to lie, I’m quite biased here, but generally, while a Mac is more expensive, you are getting what you pay for. However, if you like being able to dig into your OS and customize different things, then a Mac may not be your first choice.
Report Post »Kenszen
Posted on August 29, 2012 at 5:33pmWell, here’s one answer—Mac market share = 5% to 7%, PC market share = most of the rest.
And yeah, if I paid $2500 for a computer equal in computing power to a $900 computer, I would really hesitate to dump it off at a thrift store, too. But after $900 and using that computer for 5, 6 years, I think I got my money’s worth and can dump it off at the thrift store and go buy the newest technology for cheap again. Thank goodness for PC’s for more affordable computers.
Report Post »Mr. H.
Posted on August 29, 2012 at 3:53pmPersonally, I’d like to have a copy of that book! Can’t hurt, might help.
Report Post »RushEcho2
Posted on August 29, 2012 at 3:28pmRush Limbaugh is more intelligent than many. He loves the iPad, iPhone, Macintosh, and other Apple products. Rush Limbaugh says that Apple is three to five years ahead of competition. His view is not to be discounted. I have an HP but use Macintosh.
Report Post »Bloody Sam
Posted on August 29, 2012 at 3:45pmAll of this is basic stuff. Any person who deals with the public and does not know these techniques is in need of training. I’ve spent the last 12 years in various levels of customer service and all of the listed items in this article are just plain old, basic common sense.
Report Post »Goldline_scam
Posted on August 30, 2012 at 11:11amRush Limbaugh is more intelligent than many …. what? More intelligent than many cats? … many bats? … many ants? Rush is certainly not more intelligent than many PEOPLE. Fat, arrogant drug addict.
Report Post »trinity76
Posted on August 29, 2012 at 3:16pmLook…no one company’s products are perfect. Apple deserves it’s reputation of having innovation, and the iPods/iPhones/iPads have well deserved their best-of-class status. All of our home computers save one have been Apple (the other one, a Sony Viao laptop, was a piece of junk). The Apple computers have all lasted 4 to 8 years and have usually been retired because they’re too old/too slow…only one has broken down.
As far as expense, I always buy refurbished at the Apple store, if possible. This reduces the expense, and the Apple-refurbished products carry the full warranty.
My current home computer is a 2011 Mac Mini, which is more than powerful enough for me to capture video, run a media server, play Second Life…and other processor intensive applications. And, at $450 refurbished, a great deal.
My mobile computer now is an iPad2. Sold the Sony Viao last year to buy my first iPad (refurbished). Handed that down to my husband this year and bought an iPad2 (refurbished) for myself. I use it every day, far more frequently than I ever used the Viao.
We’ve had Android phones for the last year-and-a-half, and in a few days we will be eligible for upgrading our phones. All four family members insist on ditching Android for iPhones. Refurmbed iPhone 4s’s have dropped in price with the new iphone coming, to $99 w/contract (our college age daughters are each paying for their own).
Report Post »whatiscommonsense
Posted on August 30, 2012 at 9:46amI did the same and have regretted it ever since. I will be moving back to android for my phone as soon as I can palate the expense. The Internet was faster, the os is browser based vs the iPhone where the apps need to build in a back button and the battery is a piece of …. Try adding memory to your iPhone it is called more money in their cloud. Good luck in your journey.
Report Post »OniKaze
Posted on August 29, 2012 at 2:05pmI liked Steve Jobs (for his enthusiasm) But I dislike his company’s products…
I can honestly say, I don’t own a SINGLE Apple product…. I have used many, and disliked ALL of them… I am a PC user through-and-through… Apple products work great as long as they are designed and built to serve a single purpose (granted that is SLOWLY changing) where PC products are easily customized and tailored to do anything…
I was using an Apple G4 cube to render a hour and a half long video post editing, and after the unit spent 8 hours rendering, the freakin’ thing crashed… with about 3% left to go…. Never wanted an Apple after that… I ran Pro-tools really well, but thats about it…
Useless paperweights…
Report Post »RobbieTLHughie
Posted on August 30, 2012 at 12:24pmYou‘re using your personal experience with a computer that is quite old to justify that you don’t like Apple products. You’ve never had a PC crash? The hatred for Apple is irrational but on that note so is much of the hatred of PCs. People are dumb.
Report Post »garand4life
Posted on August 29, 2012 at 1:50pmI was taught the same things at AT&T and Comcast. Sales is all about how you say something, not what you say. I don‘t care if it’s feel, felt, found, or the words you use to not associate your product with a preconceived notion the customer may already have developed.
Report Post »Sherlock01
Posted on August 29, 2012 at 12:56pmNot a fan fo Apple never have been. PC’s run the world. But this story reminds me of a parody video I saw a while back. The Apple guy and the PC guy get to talking. The PC guy ask what the Apple guy is doing. It’s some cool app of some kind on a new product. PC guy is running a spread sheet. He tells Apple it’s for Apples trust fund. And Apple has spent all his money and is broke. Apple looks hooirfed and PC say bye. He is off to his private island.
Report Post »dave88
Posted on August 29, 2012 at 11:55amWhat would happen if all Apple products quit working tomorrow? The answer is nothing. What would happen if PC products quit working tomorrow? Life as we know it would change. The world is run on PC technology and nothing important runs on Mac or Apple products.
Report Post »ChildOfTheKing
Posted on August 29, 2012 at 12:02pmIn order to defend the Constitution you must understand it and those who oppose it. And no group has been more hostile to the Constitution and America’s founding principles than the Progressives.
The choice we face is simple: between those who wish to preserve and uphold the U.S. Constitution (those who believe in the principles of liberty and limited government as laid out in the Declaration of Independence and the Constitution) on one hand, and Progressives (those who believe government to be the solution to any possible problem) on the other.
Starting on September 4, 2012, distinguished members of the Hillsdale faculty will teach ten classes on how America, over time, went from its founding as a constitutional republic to the doorstep of a bureaucratic despotism, under arbitrary rule of the administrative state and the Progressive political agenda.
In order to understand the Progressive challenge to the Constitution and America’s founding principles, you must understand how, over time — from early Progressives like Presidents Teddy Roosevelt and Woodrow Wilson, to FDR’s “New Deal” and Lyndon Johnson’s “Great Society,” and right up to 2012 with those in Congress and in the White House — Progressives have openly rejected America’s founding principles. This has given rise to the ever-growing “4th branch of government,” the massive administrative bureaucracy in Washington, D.C.
https://constitution.hillsdale.edu/201/Constitution-ENH002-101
Report Post »garand4life
Posted on August 29, 2012 at 1:48pmExcept landing a Mars Rover! I refer you to the images from inside NASA as they landed a robotic probe on the surface of Mars, each nerd with an Apple MACBOOK in front of him…
Report Post »RobbieTLHughie
Posted on August 30, 2012 at 12:29pm“I’m a jerk, but that‘s cool cause it doesn’t hurt to denigrate people I don’t know or like.”
Report Post »contkmi
Posted on August 29, 2012 at 11:13amWhy is this a story? It’s sales training! Duh!
Liz, is it a slow news day or are you bored or releasing your inner fanboi? This is the second lame Apple story for you today!
Report Post »MittensKittens
Posted on August 29, 2012 at 11:27amYawn, Bore, ZZZ…What is that as defined by Apple?
Oh Oh I know a slow day at the blaze, right???
Report Post »Xyskalla
Posted on August 29, 2012 at 11:43amIt’s not a slow news day. Obama‘s been busy while everyone’s focus has been on the RNC and Isaac. Remember how Beck always says to watch what the other hand is doing?
Report Post »TexasEagle
Posted on August 29, 2012 at 12:01pmI can see why you would feel that way. I felt that way at first myself. But after reading the entire Gizmo report, I found it be informative. :)
Report Post »ChildOfTheKing
Posted on August 29, 2012 at 11:11amApple has EXCEPTIONAL products. They are just too expensive.
Microsoft DOES NOT HAVE EXCEPTIONAL products. They are just too cheap.
You figure it out.
Personally, I would rather have the EXCEPTIONAL product and pay more for it then to have to sink my money into the CHEAP stuff that always breaks, crashes, and burns.
Report Post »neither1
Posted on August 29, 2012 at 12:44pmMicrosoft makes software not hardware.(except in a few rare items)
Report Post »KAMAKANA
Posted on August 29, 2012 at 1:19pmYou’re wrong, unless you’re comparing a $2,000 mac book with an $800 Dell laptop like most Mac drones do. Fact is, there are many PC brands out their that offer comparable products with comparable prices, but also allow customization and upgrading….unlike the gestapo Mac. Mac’s are only ideal to people who know NOTHING about computers and just need something that works.
Report Post »jcldwl
Posted on August 29, 2012 at 11:11amApple = Over hyped, over priced, crap that sheople just can’t wait to get their hands on.
Report Post »bpodlesnik
Posted on August 29, 2012 at 11:34amJealous?
Report Post »Ed_Kel
Posted on August 29, 2012 at 11:55amWow! You’re an idiot. Most valuable company in the world. Most innovative. Strongest customer support; almost cult like. Best customer service. Copied by competition.
And still, there’s people like you. Got some fun trivia for ya. Do you know how much just the parts for the iPhone cost Apple? Estimated $188. That means that you are paying only 12 dollars more than the PARTS COST through subsidization with a cell carrier. Apple makes money on volume of sales, not individual sales. So tell me, how much did it cost to make that cheap plastic toy of an Android that’s in your pocket? What kind of profit margin do you think they made? Care to retract your statement of it being overpriced?
Report Post »jcldwl
Posted on August 29, 2012 at 12:17pm@ BPOD Nope not jealous, nothing to be jealous of. I just laugh every time apple puts out something new and people think they just gotta have it. Even though the Apple item they have is still sufficient. Hence sheople, The thought process of having to have the next gen of anything blows my mind. Especially when the item you are replacing does the job just fine. Idiocy.
Report Post »@ ED You proved my sheople point when you said ” almost cult like.” Cults are full of sheople. Oh and I do not have an android. Funny how you assume I do. Nope won‘t retract my statement on price It’s my opinion and I have the right to it. Just like you have the right to yours. Glad you enjoy being a member of the Apple Cult.
Ed_Kel
Posted on August 29, 2012 at 12:58pmYou still haven’t given reason to your opinion! Yes we are cult-like. I’m proud to be an iSheep. People like me enjoy a flawless computing experience. People like me understand that you get what you pay for (see my first comment) and if you want to look down upon people like that then fine, be my guest. The problem I have with people like you is that you troll every article pertaining to Apple for reasons that are still very unclear. So maybe you can’t afford an Apple product – is that why you’re upset? What drives you to hate something so much that you feel like it’s necessary to go on an article like this and bash people that appreciate Apple products? Not like the article was about an Apple cult or anything. Is it the innovation? Higher class parts? Curated ecosystem? Apple = over-priced, over-hyped is not what anyone could remotely consider a good argument and of course leads to people like me and @BPOD to call you out on it.
Report Post »KAMAKANA
Posted on August 29, 2012 at 1:24pm@ED_Kel – please buddy, they are overhyped because I can find PC’s that are just as good but can ALSO be customized and upgraded! So yes, to people who actually work with computers and know how to use them, Apples are overhyped.
Report Post »Ed_Kel
Posted on August 29, 2012 at 1:47pm@Kama
Different prerogative I guess. I too work with computers on a daily basis for work and hobby. I know my way around all types of OS’ and am fluent in their respective sourcecode. As a person that “actually work[s] with computers and know how to use them”, I always prefer OS X over Linux and Windows because it is the most simplistic and stress free environment. If you actually worked with Macs you would have a hard time denying their simplistic nature. The hype is justified.
Report Post »deeberj
Posted on August 29, 2012 at 3:14pmJCLDWL – you mentioned apple likers being sheople. There are so many consumer sheople out there and it’s not just apple. It’s everything for sale. So although I agree that consumers are taught to be sheople so that the companies can make more money, it is all companies doing it and succeeding, not just apple.
Report Post »bpodlesnik
Posted on August 29, 2012 at 3:25pm@JC
Okay, so why laugh at Apple? Because they can put out a product that people will buy even though there current gen iPhone works perfectly? That, in my opinion, is a very smart and successful company. I’m not sure what there is to laugh about, and I’m getting the opinion that you really are jealous. You dislike the company, because they make great products that many people will buy. Go ahead and keep remaining arrogant if that’s what makes you happy, meanwhile I will be picking up the iPhone 5 when it comes out this year.
Report Post »ECtech
Posted on August 29, 2012 at 3:54pm@ED
You said:
“I know my way around all types of OS’ and am fluent in their respective sourcecode.”
That sentence doesn’t even make sense. Unless you are a programmer and work for Microsoft or Apple; you don‘t even have access to their OS’ source-code. I‘m sure you’re quite “fluent” with the MILLIONS of lines of code for each OS — right?
I’m sure you knew that BOTH Linux and OSX are based on UNIX — right?
There are advantages and disadvantages to each operating system. If I HAD to choose between Linux and OSX; I would choose Linux. Sure, I could install OSX on my machine (make it a “hackintosh”) but there would be no advantage to doing that when I can actually do MORE with Linux.
I’m glad you prefer OSX. That’s great. I prefer to build my computers. To each his/her own.
BTW, I’ve got a dual-boot setup consisting of Windows 7 (64 bit) and Linux Mint 13 (64 bit).
Report Post »Ed_Kel
Posted on August 29, 2012 at 8:10pm@tech
What I meant by sourcecode is that I program cross compatible software for both OS’. Primarily JavaScript, cocoa, c++ among others. You have to be somewhat familiar with the operating systems sourcecode in my business.. You hit the nail on the head in that both operating systems have advantages and disadvantages. I prefer UNIX because of its ease of use (although I’m more of an Ubuntu fan myself). Again, it’s prerogative. I’m more on the software side of it and prefer OS X. Some people prefer the hardware side and thus go for more of an open ecosystem like Windows.. I’m just tired of the sharp disconnect between the two. Hate Apple all you want – but why? Eighth wonder of the world I suppose.
Report Post »ECtech
Posted on August 29, 2012 at 9:12pm@ED
I don’t hate Apple. My first ‘real’ computer was an Apple ][e.
I do have an iPod Nano that was given to me. I’ll probably never change the music on it because I refuse to install iTunes — the Windows version is complete crap. It sucks so bad I thought that Apple hired Adobe programmers to write it.
Report Post »Ed_Kel
Posted on August 29, 2012 at 9:22pmLol I know what you mean! I agree completely. Safari is the same way! – doesn’t work the same in a windows environment. I wasn’t coming after you about the why hate apple comment. I’ve been jumping back and forth on both blaze articles about apple and the comments I see are just insane! Complete tools. Love them or hate them – gotta admire their work on some degree, especially if you’re in the business. I mean, what do we work hard everyday for? A flawless end user experience. Apple has certainly shown dominance in the regard.
Btw – I used to hate OSX up until about 4 years ago. Then I used one and thought that finally there was a company that focused on simplicity! Now I would give anything for your old apple 2!
Report Post »ECtech
Posted on August 29, 2012 at 10:05pm@ED
It’s probably kind of hard to locate an Apple ][ these days except for Ebay, but you gave me idea of something to look for on these here intarwebs:
http://www.virtualii.com/ <-------- Apple ][e emulator for Mac
http://applewin.berlios.de/ <----- Apple ][e emulator for Windows
Later on.
Report Post »ECtech
Posted on August 29, 2012 at 10:11pmGuess we’ll need some Apple ][ software images to use the emulators:
ftp://public.asimov.net/pub/apple_II/images/
I haven’t tested these yet though.
Report Post »Twobyfour
Posted on August 29, 2012 at 11:20pmEd_Kel:
“What I meant by sourcecode is that I program cross compatible software for both OS’. Primarily JavaScript”
Red flag! JavaScript has nothing to do with cross-OS, it’s a scripting language for browsers!
I’ve got nothing against Macs, if you like ‘em use them. But for me them aren’t it. I build my computers. For instance, I have a Beowulf rendering hookup (effectively a supercomputer), with 12 processing units (decommissioned dual Tyan S2882 w/ Opterons 285, at $130 per unit cost) + one $900 unit at the end for recording. Try that with Macs. it would cost a fortune.
Else I have 2 workstations, Tyan S2895 w/16G RAM each, that runs Linux as a base system and VMWare WS software on top that runs numerous OS (several windows versions and several linux/bsd versions, concurrently). I wouldn’t be able to do it with Macs, or if I try to match the capability, again, a fortune would fly out of my pocket.
Report Post »Detroit paperboy
Posted on August 29, 2012 at 10:52amWell, it does feel a little different when you go in those places……..I feel like I’m on a star trek set or something……
Report Post »sWampy
Posted on August 29, 2012 at 11:10amMy gaydar goes off, and my sprinter muscle tightens.
Report Post »Darmok and Jalad at Tanagra
Posted on August 29, 2012 at 10:40amI noticed there wasn’t a solution for “What to do if customer throws his Apple device at you” or “What to do if the Apple device comes to life and goes on a killing rampage”
Of course that might be the “Put head in hands, drum fingers, and Blank Stare” answer.
Report Post »mtnvortex
Posted on August 29, 2012 at 11:07amCustomer: I’m going to shove this MacBook up your arse!!!
Apple Genius: I can see why you’d feel that way. As it turns out, I don’t believe it will fit.
*PUNCH*
Report Post »Rothbardian_in_the_Cleve
Posted on August 29, 2012 at 10:37amHurry hurry, step right up. Be the first to buy the next wave of iCrap. You don’t want to be left out on this one folks. There won’t be another wave of iCrap for at least 11 months so you better get it now. Don’t miss out on the new Facebook app that allows you to send your wall posts to the thought police prior to submission. Also, in the new Safari your Google searches will be sent to the NSA directly along with geocoding so they will know were you were when you searched it (for your safety).
Never before has so little been said by so many to so few! Your personal revolution of dissolutioned, narcissistic self-importance starts NOW!!!
Report Post »MODEL82A1
Posted on August 29, 2012 at 11:20amCan’t afford an iPhone, huh, Dungeon Master? Sucks to be you. I’d be bitter too.
Report Post »MODEL82A1
Posted on August 29, 2012 at 11:31amI guess that anarchistic-capitalism hasn’t been as prosperous for you as you had expected, eh, Dungeon Master?
Report Post »Rothbardian_in_the_Cleve
Posted on August 29, 2012 at 12:01pmHey look, M82 is off McDonald’s today….probably got fired. Glad you can make it so that we all won’t forget our shining example of cognitive dissonance combined with colossal ignorance. Truly a sight to behold.
Obviously satire is way over your head and as such the post was not meant for you. I’ll tey to throw up some banal humor for you later. I promise it will not be more than a couple of sentences so you will be able to keep up.
Report Post »Rothbardian_in_the_Cleve
Posted on August 29, 2012 at 12:04pmSorry for typo…try.
Report Post »Rothbardian_in_the_Cleve
Posted on August 29, 2012 at 12:16pm@m82,
Here you go dude. Figure you’re a fart joke kinda guy.
Knock,knock
Who’s there?
SHEWW!
Sheww who?
Sheww, who farted?
Report Post »AnimalsAsLeaders
Posted on August 30, 2012 at 12:31am@MODEL
Report Post »Samsung’s Galaxy S3 puts the iPhone to shame. Just sayin. ;)
N37BU6
Posted on August 29, 2012 at 10:36amThe banned words section is right out of the Obama admin’s playbook.
Report Post »RobbieTLHughie
Posted on August 30, 2012 at 12:25pmLOL, have you ever worked for a large corporation? This is tame.
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