United CEO Oscar Munoz has stated that in light of the recent deplaning debacle, United Airlines will no longer use police to remove passengers from their airplanes.
In an interview with Good Morning America, Munoz stated that he felt “ashamed” over how passenger David Dao was forcibly removed from the flight, and as such as promised to review his company’s passenger removal policy.
From Fox News:
“That is not who our family at United is,” he said. “This will never happen again on a United flight. That’s my promise.”
In the future, law enforcement will not be involved in removing a “booked, paid, seated passenger,” Munoz said. “We can’t do that.”
According to United spokesperson Maddie King, the passengers who witnessed the incident of flight 3411 will all be reimbursed for the price of their ticket. This news comes on the heels of the announcement that two more officers that were involved in the incident have been put on leave.
Munoz once again offered an apology to Dao. He had previously done so after the incident, but directly after had sent out an email to staff members saying Dao was “disruptive and belligerent.“
Just earlier today, San Francisco city supervisor Jeff Sheehy suggested new ordinance be passed that prohibits police officers from forcibly removing passengers at San Francisco Airport.