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Major Cell Phone Carrier Says You Shouldn't Be Surprised They Were Ranked Worst Provider by Consumer Reports

"...they're not necessarily surprising"

Wireless provider Sprint fell to last place this year in a ranking of cell phone carriers, according to Consumer Reports. (Image source: Shutterstock)

Sprint fell to the bottom of Consumer Reports' ranking of wireless providers — but the cell phone carrier says users shouldn't be surprised.

"While the findings in the Consumer Reports' survey are disappointing, they're not necessarily surprising," a Sprint representative said, according to CNET. "We've asked customers during the past year to 'pardon our dust' as we build out and upgrade our network."

[sharequote align="center"]"[T]he findings...they're not necessarily surprising"[/sharequote]

Wireless provider Sprint fell to last place this year in a ranking of cell phone carriers, according to Consumer Reports. (Image source: Shutterstock)

According to Consumer Reports, the once highly-rated wireless carrier only scored "dismal marks" in categories of value, voice, text and 4G reliability.

"Our latest cell service satisfaction survey revealed a somewhat precipitous decline by Sprint that shuffled the rankings of the major standard service providers," electronics content development team leader for Consumer Reports Glenn Derene said, according to CNN.

"And smaller, no-frills, no-contract and prepaid service providers continue to do a better job of satisfying customers, and provide an increasingly viable alternative to some of the expensive, long-term contracts that many consumers find themselves locked into," he added.

The rankings were based on a survey of nearly 60,000 consumers, according to CNN.

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Follow Oliver Darcy (@oliverdarcy) on Twitter

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