Comcast Promises Man Certain Price for 12 Months, Then Refuses to Honor It — Despite Audio Recording

Another Comcast service phone call has started making the rounds on the Internet.

A new video posted online Monday — titled "My Comcastic Day" — includes audio of a customer requesting the cable giant honor a deal promised to him by an agent months before.

LISTEN: Comcast refuses to honor promotion they previously promised customer:

The customer said that he signed up for a promotion a few months ago and was told the rate was locked in for 12 months. However, the man said his rates have increased in small increments since.

On the phone, the agent explained to the unidentified man that his promotion actually expired after three months, not 12 as he was originally told. Unfortunately for Comcast, the man recorded his previous exchange with the other agent. In the former exchange, he was told he had a “guarantee that your price wouldn’t change for 12 months.”

“I mean, do you want to listen to this with me?” he asked the customer service representative. “Are you kidding me?”

FILE - This Feb. 11, 2011 file photo shows the Comcast logo on one of the company's vehicles, in Pittsburgh. Comcast reports quarterly earnings on Tuesday, April 22, 2014. (AP Photo/Gene J. Puskar, File) AP Photo/Gene J. Puskar, File

The agent said that she understood where the man was coming from, but no longer had that promotion in her computer system to offer him. Instead, she offered another promotion, but it included slower Internet speeds.

"It's half the speed?" the man asked, expressing uncertainty that Comcast would even honor the deal he was now being promised.

"It's just your word and you obviously don't honor what other people say. It's ridiculous," he said.

After failing to come to an agreement, the call abruptly came to an end.

A representative for Comcast was not immediately able to provide a response to TheBlaze Tuesday night.

UPDATE 10:34 p.m. ET: Jenni Moyer, a representative for Comcast, said the cable giant is looking into the phone call.

"This certainly isn't the type of experience we want our customers to have." she told TheBlaze in an email. "We have reached out to the customer and are continuing to look into this."

(H/T: Reddit)

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