The struggle to raise the minimum wage has now taken another blow, with yet another fast food chain replacing flesh and blood workers with automated kiosks.
The fast food restaurant Wendy's has announced that they will be installing self-service kiosks in over 1,000 locations according to the Associated Press. Wendy's chief information officer David Trimm says that this move is coming about in order to reduce labor costs. He says this will decrease customer wait times, as well as increase production levels in the kitchen area.
"They are looking to improve their automation and their labor costs, and this is a good way to do it," said Darren Tristano, vice president with Technomic, a food-service research and consulting firm. "They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk."
"This move puts them at the forefront of the kiosk and tech movement," Tristano added.
Reportedly, larger volume restaurants will be prioritized when the installation of the machines will begin.
It wasn't long ago that McDonald's also announced that they had taken measures to circumvent labor costs brought on by the rising tide of wage increase protests and laws. Just last November, McDonalds rolled out self-service kiosks of their own.
With many cities and states soon to adopt the $15 an hour wage hike, it is expected that you will begin finding more kiosks in cities such as these as time goes on, or so businessmen like former CEO of McDonalds Ed Rinsi says, as he wrote in a guest post on Forbes about the subject.
As he put it when fast food chains began rolling out automation to counter wage hikes, "I told you so."