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Here's the most important factor when making unusual requests of restaurant servers

Siri Stafford / Getty Images

Customer service can make or break a business, but customer behavior counts, too. A demanding customer can exasperate a restaurant server who is simply trying to do their job, but reasonable demands are sometimes mistaken by servers as unreasonable depending on tone.

A former high-end server called into "The Lawrence Jones Show" this weekend said that "tone really does matter." He told a story of having to fetch a patron clean forks three times because the customer was dissatisfied with the cleanliness of her utensils.

Lawrence Jones is so phobic of unclean forks and knives that he requests a cup of hot water to soak them. He pointed out that the tip a server receives really is dependent on the level of service they provide, which is greatly augmented by the tone with which it is delivered.

To see more from Lawrence, visit his channel on TheBlaze and listen live to “The Lawrence Jones Show” every Saturday from noon–3 p.m. ET, only on TheBlaze Radio Network.

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