Someone Gave the World a Brutal Look at Comcast's Inner Workings -- but Their Identity Is Still in Question

Honestly fed-up employee, or jilted revenge-seeker?

Comcast doesn't exactly have the best reputation when it comes to customer service, so when a man claiming to be a Comcast customer account executive went on Reddit Saturday to tell all about the company, loads of people eagerly participated in the back-and-forth.

The executive spilled plenty of juicy tidbits...but was he who he said he was?

This Feb. 11, 2011 file photo shows the Comcast logo on one of the company's vehicles, in Pittsburgh. (AP Photo/Gene J. Puskar, File)

Here's how the man introduced himself for the "Ask Me Anything" session:

Well I've been working for comcast (or as many Americans know them "The Devil") the last 2 and a half years on many different campaigns (I'm talking billing, retention, sales, tech support, etc.) The campaign I am currently in is one that has me do all that at the same time for VIP accounts in the whole West coast of the United States. I have seen and heard about everything I am stationed offshore and I am pretty sure I'll soon be getting fired. I was born in Mexico and later traveled to Canada at a pretty early age so I do speak English without any traces of an accent. So feel free to ask me anything from personal experiences to comcast products and stuff.

The executive proved his identity by posting a picture of his Comcast company T-shirts...

Image via imgur

...and sending a picture of his company ID to a Reddit moderator.

So, commenters quickly began asking, is Comcast as bad as people say?

The man said bad practices pervade the company, writing, "It's not just the higher ups it's the whole way we operate from s***ty schedules to overnight shifts, no transportation for employees, the health conditions of the office we work at."

He had plenty of personal gripes, complaining that Comcast bosses "make your life miserable until you are basically forced to quit" and saying that he'd stopped caring about the job and would probably be fired soon. 

"How does it feel to talk to people who resent you and your company every day?" a commenter asked, to which the man responded, "I stopped caring about 2 weeks into the job."

He also said that Google Fiber would be a "death sentence" for Comcast and that the company valued money over people — both customers and employees.

Those biannual rate hikes? The man said Comcast does those pretty arbitrarily, whether or not costs has risen or they've improved customers' internet speeds.

He even shared pay information, saying he makes $14.34 per hour and that bonuses based on sales can boost paychecks by another 40 percent.

"My personal record being 112 sales made in a month paid at 7 dollars each," he wrote.

But while many commenters conversed about Comcast's service and asked genuine questions of the man, many others questioned whether he was who he said he was.

While claiming that he was trying to keep his identity hidden (he gave no name and said he was using a Sprint 3G internet connection so Comcast couldn't track him down), the man dropped plenty of identifying information: he was born in Mexico, moved to Canada, has worked for Comcast for 8 years and had a record of 18 sales in one day.

One commenter speculated that the man could be an already-fired Comcast employee who has "sour grapes over being canned due to a report from another coworker; one who is say of Mexican descent, lives in Canada, has been at Comcast for 8 years, and has a record sales day of 18 sales."

Others agreed.

"He either wants to be canned from his job, or he's setting someone up to be canned, because you're right - it wouldn't be hard to figure out who this person is from within the company based on the very unique information he's provided."

Whether or not he was exactly who he said he was, the man's posting prompted a huge discussion on Reddit with more than 2,000 comments in his "Ask Me Anything" thread as of Sunday morning.

Much of that discussion: Comcast customer service horror stories.

Comcast did not immediately respond to TheBlaze's request for comment Sunday.

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Follow Zach Noble (@thezachnoble) on Twitter