Fox Business Network host John Stossel announced Wednesday that he has lung cancer — but the diagnosis wasn't even what seemed to concern him most.
In a FoxNews.com opinion piece, Stossel wrote that his doctors caught the disease early enough that he is expected to make a full recovery.
“Soon I will barely notice that a fifth of my lung is gone," Stossel wrote while he was still at the hospital. "I believe them. After all, I’m at New York-Presbyterian Hospital. U.S. News & World Report ranked it No. 1 in New York. I get excellent medical care here."
But the libertarian host of "Stossel" went on to point out that while the medical care he receives is satisfactory, the customer service he gets at the hospital leaves something to be desired.
"Doctors keep me waiting for hours, and no one bothers to call or email to say, 'I'm running late.' Few doctors give out their email address. Patients can't communicate using modern technology," Stossel said.
He went on to say that medical staff perform X-rays, EKG tests, echocardiograms and blood tests on him, all of which he questions the necessity for. Stossel says the reason no one ever mentions the need or cost for such tests is because patients rarely pay out of pocket. The government or insurance companies often pay, instead.
"Customer service is sclerotic because hospitals are largely socialist bureaucracies," Stossel added.
"Instead of answering to consumers, which forces businesses to be nimble, hospitals report to government, lawyers and insurance companies. Whenever there's a mistake, politicians impose new rules: the Health Insurance Portability and Accountability Act paperwork, patient rights regulations, new layers of bureaucracy," he added.
"Try running a business with rules like that," Stossel said.
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