An apology to our loyal TV subscribers

Dear loyal TheBlaze TV subscribers,

We sincerely apologize for the disruption many of you experienced over the weekend accessing our television content, especially those of you who access TheBlaze TV via Roku, Amazon Fire Stick, and mobile apps. This disruption was caused by unexpected difficulties as we migrated our video content off of servers owned and controlled by a third party who was not providing the level of quality and consistency we wanted to provide you. The transition at this point has been completed and all devices should be able to stream TheBlaze TV as of Wednesday. If you are still experiencing difficulties accessing TheBlaze TV, please follow these steps:

1. News, commentary, and TV programming are now all available on www.theblaze.com.   If you have any other URLs bookmarked or saved as favorites, we encourage you to replace them as they may no longer work.

2. If you’re unable to log in, you may need to use the Forgot Your Password link on the login form to update your password.  If you have any trouble with this step, or do not receive the password reset email, please contact us via our online Help Center or give us a call at 888-82-BLAZE (888-822-5293) Monday through Friday from 9 a.m. to 6 p.m. Central Time. Our online Help Center is available 24 hours a day at www.theblaze.com/help. 

3. If you view TheBlaze on an iOS (iPhone, iPad) or Android device, you’ll need to ensure you’ve installed the latest version of our app.  You can do this by deleting and re-installing the app, or by checking the app store for available updates.

4. If you use Roku or Amazon Fire TV, and experience any difficulties, delete TheBlaze from your channels and then re-add it.

5. To view previously aired episodes, click the TV link at the top of our home page, and then click the On Demand link, or if you’re using a mobile device or tablet, just click the program title beneath the video player for a list of available programs.

We are especially sorry that many of you did not receive communication about the planned change and thus were unaware of a possible temporary outage or were not given directions on how to fix the problem. Rest assured that we attempted to communicate with every TV subscriber before the changeover happened. However, we discovered the email list we were provided by the previous service provider was incomplete, and thus, we were completely unable to reach many of you because we simply did not have your email addresses in our mailing list. We have been diligently attempting to make contact with you, and also to resolve the issues with Roku and other devices as expeditiously as possible.

It is our belief that the migration to our own servers will allow us to serve you better in the future and deliver a better product for all TheBlaze TV subscribers going forward. However, we sincerely regret the outage and the difficulties many of you have experienced.

If you continue to experience issues, and if the steps listed above do not help, please feel free to contact us via our online Help Center 24 hours a day at www.theblaze.com/help, or give us a call at 888-82-BLAZE (888-822-5293) Monday through Friday from 9 a.m. to 6 p.m. Central Time. We thank you so much for being a part of TheBlaze TV family.