Delta Air Lines hit back at conservative commentator Ann Coulter late Sunday after she used her Twitter account to publicly air her grievances with the airline over the weekend.
Coulter used her Twitter platform of more than 1.6 million followers to bash Delta after she was booted from a pre-booked seat on Saturday on her flight from New York to Florida that she chose specifically for its extra leg room. Coulter is about six feet tall.
In all, Coulter fired off more than a dozen tweets bashing Delta as the "the worst airline in America”, its employees as "Nurse Ratchets” and even tweeted a picture of the woman who Delta assigned to Coulter’s pre-booked seat — something she was widely rebuked for.
In response, Delta publicly tweeted at Coulter. First they apologized that Coulter was bumped from her pre-selected seat and said they would refund the extra $30 she spent on it.
Then, the airline publicly scorned Coulter for her tweets bashing its company and employees.
"Additionally, your insults about our other customers and employees are unacceptable and unnecessary,” the airline wrote.
@AnnCoulter We're sorry you did not receive the preferred seat you paid for and will refund your $30. (cont.)— Delta (@Delta)1500244102.0
@AnnCoulter Additionally, your insults about our other customers and employees are unacceptable and unnecessary.— Delta (@Delta)1500244114.0
The public admonition was very popular and was retweeted nearly 30,000 times and “liked” more than 120,000 times by Monday morning.
But Delta’s public acknowledgement of Coulter’s complaints didn’t stop the political firebrand from continuing her assault-campaign on the airline.
Throughout Sunday, Coulter used her Twitter platform to insult the airline and its employees, retweeted people who also bashed Delta and said they were booking with Delta’s competitors and she pushed stories of others who had unsavory experiences with the airline.
Coulter later responded to Delta’s public rebuke and said she didn’t insult the airline or its employees because she merely stated “facts” about their behavior:
If @Delta employees were not so HONORABLE & TRUSTWORTHY, I would have said this is an outright lie. Facts are not "… https://t.co/nRCKFnPGA2— Ann Coulter (@Ann Coulter)1500263797.0
She also implied the airline was being “fascist” for trying to “dictate acceptable conduct off the plane”:
But I love @Delta declaring my tweets unacceptable. @Delta now dictating acceptable conduct off the plane. NOT fasc… https://t.co/gUjK3yvbmW— Ann Coulter (@Ann Coulter)1500264006.0