A Florida couple placed an order on Amazon, but the deal they received wasn't the one they expected.
What's the story?
The couple, who asked to remain anonymous for safety reasons, told TV station WFTV that this summer they placed an order for 27-gallon storage bins. They were planning to use the plastic bins for some things they wanted to put in storage, the BBC reported.
Soon, the order showed up on their doorstep in Orlando, but the couple noticed the boxes felt heavier than normal. The shipment weighed 93.5 pounds. As soon as they opened the packages, WFTV reported, they were hit by the smell of marijuana.
To their surprise, they found 65 pounds of marijuana wrapped and packed inside the bins. The order had been shipped by Amazon's Warehouse Deals via UPS from a Massachusetts facility.
They called the police, who seized the drugs and launched an investigation. "When the first officer got here, she was in disbelief,” the customer told WFTV.
The couple was afraid their home might be broken into so they decided to sleep somewhere else "for a few days," according to the BBC.
What was Amazon's response?
The couple reached out to Amazon and spent more than a month exchanging mostly emails with the online retail giant. They never spoke to a supervisor, according to WFTV.
Amazon said in a statement to the news station that "its customer service team worked directly with the customer to address concerns and will work with law enforcement to investigate the case."
Eventually, the couple received an Amazon gift card for $150 via email, along with a message.
"I am unable to do anything else at this time," the message said.
Has the case been solved?
There have been no arrests and the Orlando police are still actively investigating the case, WFTV reported.
Can you imagine? Amazon customers in Orlando got unexpected marijuana delivery 📦-65-pounds! #WFTV at 6pm https://t.co/yYywuKYpnU— Jeff Deal (@Jeff Deal)1508535734.0