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911 Dispatcher Now Being Reviewed for 'Seemingly Indifference' During Amanda Berry's Panicked Call


"Didn't have the empathy that we would expect."



The 911 dispatcher who took rescued kidnap victim Amanda Berry's frantic emergency call on Monday is facing review for his seeming "indifference" to the panicked young woman's situation.

While officials have pointed to the fast police response time in rescuing Berry, Gina DeJesus and Michelle Knight, the 911 dispatcher seemed to quibble with the exact address a desperate Berry said she was calling from, and instructed her to talk to the police when they arrived.

Cleveland Director of Public Safety Martin Flask told WKYC-TV that what he heard on the 911 tape was concerning to him.

"We've listened to the call and have had conversations with the police commander in charge of our communication section, and from our review it appears that the call-taker didn't have the empathy that we would expect the call-taker to have with someone that was calling from the situation that Amanda Berry was calling," he said.

Flask referred to the "seemingly indifference by the call-taker," who has been on the job for four years.

"Now whether or not that was because he didn't understand who she was or just [became] too involved in the routine of the business," he said.

In a statement to WEWS-TV, Flask said the dispatcher "complied with policies and procedures which enabled a very fast response by police."

Still, he reiterated that the city has "noted some concerns which will be the focus of our review, including the call-taker’s failure to remain on the line with Ms. Berry until police arrived on scene."

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