A video featuring a McDonald's employee asking a "sweet old lady" to leave the premises has gone viral, and people are outraged. But there's more to the story. (Image source: Facebook video screenshot)
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A video featuring a McDonald's employee asking a "sweet old lady" to leave the premises has gone viral, but — of course — without the story in its full context.
People were outraged when they saw video of a Lexington, Kentucky, employee asking an elderly woman to leave the restaurant.
The video went viral on Facebook, having been viewed more than 1.7 million times.
What are the details?
Facebook user Josh Nunez shared the video on Wednesday, captioning it, "So this sweet old lady was minding her business at the McDonald's on nicholasville rd across from the new malibu jacks. She was also eating food that she ordered and was told that she only had 30 mins to eat even tho she was not done."
"I hate seeing people treat other people like s*** for no reason," he added. "I really hope that i have enough friends on here to help share this and maybe help stop shit like this!! McDonald's on nicholasville rd lexington ky across from the malibu jacks.."
The majority of the video's commenters voiced their disapproval and anger over the McDonald's employee asking the woman to leave, with some even going as far as to attack the employee's appearance.
A spokesperson for McDonald's, however, says that the video does not give the full picture of what was actually occurring, and pointed out that the "sweet old lady" was not actually "minding her business," as Facebook user Nunez wrote.
Is there more to the story?
According to WLEX-TV, there was much more to the story than what was being portrayed on social media.
The station revealed that the woman was previously banned from another nearby McDonald's for "verbally and physically assaulting members of the staff." The employee was asking her to leave because she was being "loud, obnoxious, and bothering [other customers]," the station said.
Also, the woman had been inside the fast-food restaurant for "around two and a half hours," during which she reportedly "slept in the lobby and soiled her clothing."
A statement from the restaurant read:
“All customers are welcome in our restaurants, and our organization is committed to the well-being and fair treatment of all people. In this instance, the guest had been inciting customer complaints for multiple hours; therefore, the customer was asked to leave. We have reviewed the situation, and have concluded our employees made the appropriate decision. Our organization prioritizes the safety of all our customers and we are committed to the community we serve.”
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