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Man's Awesome Complaint Letter to Airline Goes Viral


"I particularly enjoyed sampling the security scanners at each and every airport..."

Airbus's next-generation A350 plane flies over Toulouse-Blagnac airport prior to land at the end of its first test flight on June 14, 2013. The A350 -- more than half of which is made of light composite materials that reduce fuel costs -- was crewed for its maiden flight by a British and a French test pilot assisted by a flight engineer and three other engineers at the back. Credit: AFP/Getty Images

Credit: AFP/Getty Images

After a horrendous air travel experience, one man sent an awesomely sarcastic complaint letter to the Caribbean airline responsible for it. Thanks to a little help from social media, that letter has since gone viral.

The Huffington Post has more on the letter's origins:

In a post dated June 28, the head of the Virgin Group shared a complaint letter titled "An open letter to LIAT" that originally appeared in the BVI Beacon, a newspaper in the British Virgin Islands. LIAT is a Caribbean airline with destinations primarily in the Lesser Antilles, and according to the less-than-pleased passenger Arthur Hicks, with a circuitous route map.

We present Arthur Hicks's letter in its entirety:

Dear LIAT,

May I say how considerate it is of you to enable your passengers such an in-depth and thorough tour of the Caribbean.

Most other airlines I have [traveled] on would simply wish to take me from point A to B in rather a hurry. I was intrigued that we were allowed to stop at not a lowly one or two but a magnificent six airports yesterday. And who wants to fly on the same airplane the entire time? We got to change and refuel every step of the way!

I particularly enjoyed sampling the security scanners at each and every airport. I find it preposterous that people imagine them all to be the same. And as for being patted down by a variety of islanders, well, I feel as if I’ve been hugged by most of the Caribbean already.

I also found it unique that this was all done on “island time,” because I do like to have time to absorb the atmosphere of the various departure lounges. As for our arrival, well, who wants to have to take a ferry at the end of all that flying anyway? I’m glad the boat was long gone by the time we arrived into Tortola last night — and that all those noisy bars and restaurants were closed.

So thank you, LIAT. I now truly understand why you are “The Caribbean Airline.”

P.S. Keep the bag. I never liked it anyway.

The hilarious complaint letter earned viral status after Sir Richard Branson tweeted it to his more than 3 million followers on Twitter. "How to write a complaint letter – read this hilarious note from a frustrated airline passenger," he wrote.



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