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Caught on Video: Unanticipated, Brutal Head-Butt Sparks In-Store Fight Between Employee and Customer


“I hope I broke her nose. I hope she has two black eyes, and I hope she remembers me for the rest of her life."

Image source: YouTube

A Texas Walmart customer has been charged with assault after getting caught on video head-butting a tax-prep employee during a heated spat inside a store in Deer Park, KRTK-TV reported.

Image source: YouTube

But the customer, Jessica Albitz, appeared unrepentant about last weekend's altercation with Alice Keener of Jackson Hewitt.

Jessica Albitz (Image source: KLTV)

"I would do it all over again and harder,” Albitz told told CNN, adding, “I hope I broke her nose. I hope she has two black eyes, and I hope she remembers me for the rest of her life."

Here's the clip. (Content warning: Profanity and fighting coming up):

The video showed Albitz and Keener exchanging harsh words. Albitz then head-butted Keener, who grabbed Albitz and slammed her head into a table and then on the floor.

After the fight, Keener was heard saying, "You better get her. You better get her. She coming in here messing with me. I'm at work."

But Albitz said there's more the video doesn't show.

Image source: YouTube

She told KTRK that Keener was "very rude" to her and her husband at Jackson Hewitt the day before the fight. Then when Albitz returned the next day to shop, she said Keener mumbled a profanity to her from her cubicle.

“Her curtain was open about this far, and she mumbled under her breathm" Albitz told CNN. "I turned around and said something back, and she got out her cubicle and chased me to the entrance. She spit in my face, calling my mother a (expletive). I’m sorry. I love my family and I’m going to take up for my people."

Keener originally declined to press charges, but police said she changed her mind after discovering her injuries were more severe than she first thought; two of her upper teeth are loose because of the head-butt, KTRK reported.

Deer Park police said they presented the new information to the District Attorney's office and a charge of Class A assault was accepted, KTRK added.

"It's unjust to charge me with a crime when she came after me," Albitz told KTRK. "If one should be charged, we both should be. I don't regret what I did. I defended myself and my family."

In addition, Albitz is banned from the store. “For the remainder of my life, I am no longer allowed to go to Walmart on Spencer Highway,” Albitz said.

Image source: KTLV-TV

Jackson Hewitt placed Keener on administrative leave on Tuesday. She also has worked for the city of La Porte for 15 years apparently without incident, but her employer told CNN he was shocked by the video and is now investigating if Keener violated the city’s code of conduct.

KTRK attempted several times to interview Keener but the station said she didn't respond to requests.

This story has been updated.

Follow Dave Urbanski (@DaveVUrbanski) on Twitter

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