A Florida man was “taken aback” last week after Starbucks barista wrote a sarcastic note on the side of his coffee cup.
“DIABETES HERE I COME,” the label on his grande white mocha read. The man sent a photo of the rude message to WFOX-TV via Facebook.
A @Starbucks customer tells me he's hurt by the message he received on his coffee cup. Details on @ActionNewsJax https://t.co/hNMeC6ysRJ— Kaitlyn Chana (@Kaitlyn Chana) 1460132985.0
“That first word just automatically brought the picture of both sisters in my head, and I was taken aback,” the customer told the station.
The shared with WFOX that he works near the Starbucks, and a coworker brought coffees in for staff that day. His order had the offending message.
The man told WFOX he was particularly hurt by the “diabetes” comment because he happens to have two sisters who suffer from type-1 diabetes.
“Just the struggles they went through and all the doctor appointments they had,” he explained.
WFOX paid a visit to the Palencia Starbucks location and showed the customer’s photos to store manager Kent Miller.
Miller said “we definitely don’t condone” such a hurtful prank, adding that he would like to “find more about this” and discuss the matter with his boss.
Miller added that the only thing baristas are instructed to write on a cup label is the drink type and the name of the customer.
When WFOX reached out to Starbucks corporate headquarters the company issued this statement:
We strive to provide an inclusive and positive experience for our customers, and we're disappointed to learn of this incident. We are working directly with the customer to apologize for his experience, and with our partners (employees) to ensure this does not happen again.
After the incident, the customer wrote a reply to the message on the same cup with the hope that it would cause baristas to think twice about pulling similar stunts.
This @Starbucks customer tells me he wants the #Starbucks employee to know his sisters suffer from Type 1 diabetes. https://t.co/lzmeAwLLdm— Kaitlyn Chana (@Kaitlyn Chana) 1460133345.0
The note reads, "2 of my sisters are diabetic, so ... not funny."
“Seeing and knowing the struggle my sisters went through by third, fourth grade, it definitely struck a nerve, and I didn’t just want to let it go,” the customer said.
The man told WFOX he doesn’t need an apology, but what he would like is to ensure that this does not happen to a future customer.