Former television host Mike Rowe, popular for common sense thought about...well...everything, was sent a letter from his friend Sean that Rowe found simultaneously adorable, hilarious, but most of all, a perfect example of what good customer service looks like.
Funny enough, the letter wasn't at all written by Sean, but by his daughter Charlotte. The letter went out from Sean's email account without his knowledge when Charlotte decided to use it to sell girl scout cookies to his friend who she had just learned was rich, in a bid to once again sell the most cookies in her troop.
Loving the girl's gumption, and the way the sales pitch was crafted with care, Sean had to hand it over to Rowe, who in turn showed it to us. Needless to say, Rowe loved the letter, and laughed throughout reading it.
"If there's a girl scout in your life, you've already been hit up for cookies, but not like this," said Rowe with a chuckle.
Rowe read the beginning of the letter in which the young girl starts by telling "Mr. Michelson" who she was, where he had last seen her, and that she was selling boxes of cookies for the troops fighting overseas. She then informs her client that she is from a "minuscule but mighty" girl scout troop of five.
But Charlotte doesn't just ask him how many boxes he would like to purchase. Making sure her client got the most helpful treatment he could, Charlotte takes the time to honestly describe and rate each cookie, good or bad, according to her preferences.
For instance, she gives the Savannah Smiles cookies a seven for its "divine taste," and Thin Mint cookies a nine, calling it "inspired." She's not very kind to the Toffee-tastic however, calling it a "bleak, flavorless, gluten-free wasteland."
After reading the letter, Rowe takes a moment to tell his audience that the best way to do business is to build trust with your customers, and that Charlotte did just that.
Watch, and laugh below.