Glenn was inspired to reread Dale Carnegie’s "How to Win Friends and Influence People" when a junior high school student called-in during his show to ask for tips on how to talk to people with opposing views. Breaking out the timeless book, which he explained was his father's favorite, Glenn read out 20 of Carnegie's golden tips for more productive communication and enhanced relationships.
"If you're going to have dinner with your relatives who are absolutely on the 'wrong side' of every argument, here's how you have a really good Thanksgiving," said Glenn. He added later, "If you apply these at Thanksgiving, you are going to find a completely different atmosphere."
Below is a summary of Carnegie's secrets to success as read by Glenn Beck. [Get a free copy of Dale Carnegie's Golden Book here.]
1.) Don’t criticize, condemn or complain. When people are criticized, they rarely respond well.
2.) Give honest and sincere appreciation. Appreciation is one of the most powerful tools in the world.
3.) Arouse in the other person an eager want. Try to see things from their perspective.
5.) Remember that a person’s name.
6.) Be a good listener. Encourage others to talk about themselves.
7.) Talk in terms of the other person’s interests.
8.) Make the other person feel important – and do it sincerely.
9.) The only way to get the best of an argument is to avoid it. Whenever we argue with someone we all lose.
10.) Show respect for the other person’s opinions. Never say, “You’re wrong.”
11.) If you are wrong, admit it quickly and emphatically.
12.) Begin in a friendly way.
13.) Start with questions to which the other person will answer “yes."
14.) Let the other person do a great deal of the talking.
15.) Let the other person feel that the idea is his or hers.
16.) Try honestly to see things from the other person’s point of view.
17.) Be sympathetic with the other person’s ideas and desires.
18.) Appeal to the nobler motives.
19.) Dramatize your ideas.
20.) Throw down a challenge.
Watch the video clip above for more, or listen to the full podcast below:
[The conversation above starts at 18:53]