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NAACP volunteer claims a computer-generated password was racist

Doc Thompson

An African-American woman in Seattle says a computer-generated password from Puget Sound Energy — Western Washington’s energy provider —  was deliberately racist.  The company sent Erica Conway a temporary password after Conway clicked “forgot password.” She said the password she received sent her on an emotional roller coaster.

What was the password?


Conway said she couldn't believe it and believes the insult was deliberate.

"Shock, disbelief, disgusted, angry. It was just yeah, even now I’m just kind of like I cannot believe this. I just can’t believe it,” said Conway.

A spokeswoman for PSA apologized, however, Conway insisted on a meeting with the company with a member of the NAACP present.

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