Let this be a lesson: Even if you believe it, even if you don’t like customers, keep it professional and keep it to yourself.
During a taping of the CBS hit show “Undercover Boss,” a reality program where top execs and CEOs go undercover to see what it’s like to work for their company, a supervisor at a Duluth, Ga., Boston Market decided to tell his “co-worker” all about his deep-seated hatred of customers.
But here’s the thing: His “co-worker” turned out to be Sara Bittorf, Chief Brand Officer of Boston Market. As you can imagine, the exchange between the supervisor, Ronnie, and Bittorf didn’t end well.
Posing as waitress named Rachel Rand who was being filmed in a reality show for a chance to open her own diner, Bittorf in an episode that aired on Feb. 1 was sent to do recon on that particular Boston Market by the company’s CEO.
Everything went well enough as she moved from training session to training session, but things quickly unraveled as Ronnie continually laid into the restaurant’s customers.
“I literally hate customers more than anything in the entire world. I hate them so much,” he told Bittorf.
“They're terrible. It's all about them all the time and they demand everything,' he continued, adding that he has to “suffer through” days serving customers.
Now before anyone jumps to his defense, keep in mind he knows full well that there are cameras recording his every word and that he was told he was being filmed for a reality show about diners. CBS’ “Undercover Boss” or not, should he not have understood that his comments would be heard by more than just his supposed “co-worker” and that they would reflect poorly on the company?
Unsurprisingly, Bittorf was incensed at Ronnie’s complaining.
“My job's on the line. Here I am a representative of this brand and this is what happens. It can't happen on my watch,” she said after excusing herself from the training session.
“I can't have someone who just told me that they hate customers more than anything in the world serving our guests. That's the complete antithesis of what we stand for,” she adds.
She decided to reveal her identity and had it out with Ronnie.
“Without the guests in there, we don't have a business and you don't have a paycheck,” she told him.
But although he looked surprise to learn that she was a company executive, Ronnie didn’t seem to agree with her that his comments were out of line.
“I would tell them my attitude would change but I didn't think it was that terrible,” he said. “It's not wrong of me to hate people.”
“They don't know I'm saying it so it's not that big a deal but now this giant lady of Boston Market knows what's going on, that's just not fair,” he added.
After consulting with the branch manager, it was decided that it’d be best for the company to part ways with the customer-hating employee.
The firing was a first for the CBS reality series. You can watch below:
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(H/T: Daily Mail). Featured image screen grab.