Video: Customer Pistol-Whips Dunkin' Donuts Employee Over Iced Coffee Order

Most people when they’re upset with an incorrect order just ask for a refund or lodge a complaint with management.

But one Florida man decided Tuesday to take “customer dissatisfaction” to a whole new level by pistol-whipping a Dunkin’ Donuts employee while his wife shouted, “Shoot him, shoot him!”

Police in Lauderhill, Fla. on Wednesday released video purportedly showing Jeffrey Wright, 27, repeatedly striking Dunkin’ Donuts drive-through employee Rajay Hall, 19, on the head with a pistol.

The reason for the beating? Hall supposedly messed up Wright’s iced vanilla coffee order.

As customers rushed to break up the fight, Wright’s wife, 22-year-old Alexis Longo, allegedly encouraged her husband to shoot Hall:

Oddly enough, Hall said Longo and Wright never actually said what was wrong with their order.

"You're not talking to me like I'm a dog. If [Longo had] told me it needed more sugar, it wouldn't have elevated to that point," he said, according to The Orlando Sentinel.

Hall said he is doing fine and wasn’t even aware Wright was pistol-whipping him until after the altercation.

"I didn't even realize he was hitting me with the gun. I thought he was just hitting me with his fist and I was just punching him back," Hall said.

Wright and Longo maintain they only wanted to speak with a manager and accuse Hall of starting the argument, according to police.

Wright works as a security guard and has a concealed weapons permit.

"During the course of the altercation, it says you retrieved your firearm, a 9mm Taurus handgun with seven rounds in the magazine and one in the chamber," Judge John Hurley said during a court hearing Wednesday. "This all happened in front of the customers at Dunkin' Donuts."

Surveillance video shows Wright starting what looks like an argument and then throwing the first punch. Police say the video backs up witness accounts of the fight.

Wright has been charged with aggravated battery with a deadly weapon and Longo has been charged with simple battery. Wright was ordered held on a $20,000 bond; Longo was held on a $1,000 bond, according to the Sentinel.

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Featured image screen grab.

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