But for some, the call centers have been just as frustrating as dealing with the glitch-riddled website.
According to ABC News, one man has spent more than 4 1/2 hours on the phone with the call center since Oct. 1 -- and has nothing to show for it.
Nearly five hours on the phone and he still isn’t enrolled in Obamacare.
This is in addition to five hours he already spent on the HealthCare.gov website, and the three hours he spent live-chatting an Obamacare representative.
"[T]he point is the call centers are available," the president said Monday. "You can talk to somebody directly and they can walk you through the application process."
“Once you get on the phone with a trained representative, it usually takes about 25 minutes for an individual to apply for coverage, about 45 minutes for a family. Once you apply for coverage, you will be contacted by email or postal mail about your coverage status,” he added.
(H/T: Weekly Standard)
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