According to a tweet by CNBC's Ryan Ruggiero, the CEO of United Airlines Oscar Munoz sent out an email to employees explaining why the incident that resulted in a man being bloodied and physically dragged from the plane had occurred.
Munoz, in an effort to "give a clearer picture of what transpired," gave a rundown on what happened, including a bullet pointed play-by-play.
"Our employees followed established procedures for dealing with situations like this," wrote Munoz. "While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right."
The CEO continued by saying that there are lessons that can be learned from the incident, and the circumstances surrounding it.
"Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this no matter how challenging the situation," he wrote.
The play-by-play he then provided included saying that the staff repeatedly asked him to leave the seat after he was selected randomly by a computer, and became "more and more disruptive and belligerent." Soon, he writes, the "agents were left with no choice" but to call the authorities to have the man removed.
According to Munoz, the man continued to resist authorities, and they were forced to drag him out as seen in the video.
INBOX: @united CEO sends letter to employees about United Express flight. https://t.co/obVdl6G2E0— Ryan Ruggiero (@Ryan Ruggiero) 1491866788.0