A Baltimore Dunkin' Donuts store is under fire after reportedly putting up a sign requesting that customers call and report any store employees who speak any language other than English.
What are the details?
On Monday, the Baltimore Sun reported on the sign in a news article after a photo of said sign went viral on Twitter.
The sign, which promised customers free products if they call in a report, reads, "If you hear any of our staff SHOUTING in a language other than ENGLISH Please call 443-415-7775 immediately with the name of the employee to receive a coupon for FREE Coffee and a pastry."
This sign is being displayed at a @dunkindonuts in Baltimore. General manager posted a sign asking customers to report employees not speaking English. Even offering a reward. #shocking pic.twitter.com/1kUr0lcYuY
— Gillian Morley (@GillianMorley_) June 18, 2018
According to the Sun, Dunkin' Donuts said that the store's general manager posted the sign “based on her own personal judgment” in order to address a “customer service and satisfaction issue.”
The franchise's owner said that the sign was inappropriate and subsequently had it removed from display.
The sign was apparently taken down quickly, as the Sun reports that as of 11:45 a.m. on Monday, it was no longer present.
Employees at the location declined to comment on the Sun's report.
WBAL-TV also reported on the sign, and noted that they were able to reach a former general manager of the franchise, who said that he, too, had put up a similar sign in the past.
Dunkin' Donuts — through Alliance Marketing — provided WBAL with a statement:
Dunkin' Donuts and our franchisees share the goal of creating a welcoming and hospitable environment for all guests. The franchise owner has informed us that the sign was posted by their general manager based on her own personal judgment to ensure those standards are being met. While her intent was to address a customer service and satisfaction issue, the franchisee determined her approach was inappropriate and confirmed the sign has been removed.