"We had no expectation they would have done something like that," Moore told the Washington Post. "I get choked up thinking about it."
Moore decided to share the story of the flight because he was having a tough day, and instead of complaining on social media, he wanted to introduce something positive.
"I said to myself, 'How about pointing out something good?'" Moore told the Post. "I was tired of going to my Twitter feed and seeing something horrible somebody had done. I wanted to contribute something uplifting."
Moore, his wife Caren, and their daughter were on a Nov. 9 Southwest flight from California to Colorado. Their daughter needed a diaper change, so a flight attendant cleared some space in the back of the plane to allow them to change her privately.
The flight attendant, Jenny, and another passenger complimented their daughter and asked why they were flying with such a young child, so Moore told them about the adoption.
Shortly after, another flight attendant named Bobby came by to greet them and ask about their infant daughter. To the Moores' surprise, they heard an intercom announcement after their conversation with Bobby announcing a special guest — their daughter. The announcement prompted "cheers and applause" from the other passengers, Moore wrote.
The flight crew passed out pens and napkins to everyone so that people could write down words of encouragement or advice to the new parents. The crew later picked up the napkins and read some of their favorite notes over the intercom.
At the end of the flight, the crew gave all the notes and a set of pilot wings to the family. Many of the passengers approached the family and congratulated them. As it turns out, the flight attendants Bobby and Jenny were married, and someone had given them a similar surprise celebration on their honeymoon flight, so they wanted to do the same for someone else.
"What all those perfect strangers and attendants did not know, was the emotionally tender state of two brand-new parents," Moore wrote. "Parents who after nine years of trying had been blessed with their first child. Parents who felt scared, but determined in their new role.
"The outpouring of love from that flight, brought on by the actions of two thoughtfully observant flight attendants ... it exceeds my ability to describe what it meant to us," he said.
It’s been a difficult week. But, rather than publicly air my grievances, I’d like to share w/ you the kindness str… https://t.co/3XoQwaJWeX— Dustin Moore, MS, RD (@Dustin Moore, MS, RD) 1581240792.0