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The Votes Are In: America Has Chosen Its Favorite Fast-Food Restaurant


"Five to 10 years from now, what will McDonald’s be?”

SAN RAFAEL, CA - JULY 02: Pedestrians walk by a KFC and a Taco Bell restaurant on July 2, 2014 in San Rafael, California. Fast-food giants McDonald's, Taco Bell and KFC all ranked low in a recent Consumer Reports reader survey that evaluated food quality, value and service in favor of smaller counterparts like Chipotle, Five Guys' Burgers and Chick-fil-A. (Photo Illustration by Justin Sullivan/Getty Images)

It's the first year that Chick-fil-A was featured in the American Customer Satisfaction Index, and the Southern chicken chain took gold.

In a report released Tuesday, the ACSI asked more than 5,000 customers their opinions on fast-food chains and compiled a list of the best and the worst. Chick-fil-A finished in first place, with the highest score ever given to a fast-food chain, and Chipotle, also making its debut on the list, finishing close behind.

 Justin Sullivan/Getty Images

Unfortunately for the Golden Arches, McDonald's finished in last place for the sixth year in a row.

According to the ACSI, the top six fast-food restaurants are:

1. Chick-fil-A

2. Chipotle

3. Panera

4. Dunkin' Donuts

5. Pizza Hut

5. Papa John's

The bottom six are:

1. McDonald's

2. Jack in the Box

3. Burger King

4. Taco Bell

5. Wendy's

6. KFC

“It is increasingly difficult for the McDonald’s of the world to compete,” ACSI Director David VanAmburg told Market Watch. “We are living in an interesting time when it comes to fast food: Five to 10 years from now, what will McDonald’s be?”

In 2014, the Consumer Reports proclaimed that more people enjoy Chick-fil-A over McDonald's.

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