Rookie 911 Operator 'Froze Over the Keyboard' When She Realized Who Was on the Other End of the Line

It's a call she never expected to take — especially on her first day.

Crystal Morrow had spent months training to become a 911 operator for Georgia's Dekalb County. She started Monday and had only answered about 40 calls when she heard a familiar voice on the line.

911 operator Crystal Morrow took a phone call from her aunt on her first day on the job. (Image source: Screen grab via WAGA-TV)

It was Morrow's aunt. Her father had gone into diabetic shock.

"I did freeze, my hands froze over the keyboard, but I knew I had to get the call in," Morrow told WAGA-TV.

[sharequote align="center"]"I did freeze, my hands froze over the keyboard, but I knew I had to get the call in."[/sharequote]

The rookie 911 operator then instructed her aunt — who did not realize it was her — on what to do until first responders arrived.

According to Morrow's colleague, she did an excellent job handling herself.

"She took the entire call and then she got up after the call and stepped outside," Harvey told WAGA-TV. "I went to check on her and told her to go see about her family."

Morrow credits her training for her ability to react so calmly.

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