Delivery Service Left Customer’s Package on the Roof, Then Left Behind This Note

British delivery service myHermes made a bizarre blunder last week when they delivered a customer's package, not to his doorstep, but to his roof.

They even left a note telling Benjamin Ward where exactly his package was.

Thanks @myhermes for delivering my parcel so it's 20ft high stuck to the roof! Great care taken! #Hermes pic.twitter.com/zN4IhCq95d

— Benjamin1980 (@benjamin1980) August 8, 2014

The mistake is going viral, with Ward's tweet receiving over 3,000 retweets as of Monday afternoon.

Ruddy hell! My twitter went a bit mental today! Did no one else get a parcel stuck on the roof?

— Benjamin1980 (@benjamin1980) August 8, 2014

For its part, the myHermes offered an apologetic phone call — though it remains unclear how the package got stuck in the roof in the first place — and sent the delivery person back to Ward's home to make things right.

@benjamin1980 Hey Benjamin. Of course, I'm sorry the explanation hasn't reached yourself. Are you free for a call today so we can chat about

— myhermes (@myhermes)

August 11, 2014

Ward said he and the delivery guy later worked out a high-tech fix: They knocked the package down with a rake.

@MrsNSiu he was with his young son & I was having my dinner - I lent him my rake to knock it down and off he went. x

— Benjamin1980 (@benjamin1980)

August 9, 2014

(H/T: BuzzFeed)

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Follow Zach Noble (@thezachnoble) on Twitter